Director, AI Transformation & Strategic Operations

Granicus•Remote,

2d•$150,000 - $200,000•Remote

About The Position

Granicus is looking for a “roll up your sleeves” Director of AI Transformation & Strategic Operations, to help turn AI into measurable operating impact across the company. The role is designed for a former management consultant who has moved into or is looking to move into an operating role and wants to lead AI-enabled transformation inside a scaled SaaS business. You will work directly with senior leaders across Sales, Customer Success, Support, Product, Engineering, Finance, and Operations. You will partner closely with the internal AI Engineering team. You will also lead a small team of high-caliber analysts, helping them structure work, develop recommendations, and execute transformation initiatives across the company. This role reports to the Head of Corporate Strategy & Transformation and includes regular interaction with the executive leadership team and offers exposure to the board. For the right person, it is a career accelerant into broader operating leadership.

Requirements

7+ years of experience, including 3+ years in management consulting and ideally experience in an operating role at a technology company
Strong preference for candidates who began their career in management consulting or a similarly rigorous problem-solving environment
Experience managing analysts preferred; formal people management experience helpful but not required
Strong structured problem-solving skills
Strong analytical and quantitative skills; comfortable building business cases, capacity models, defining KPIs, and measuring business impact
Ability to translate between business and technical teams; does not need to have formal Product Management experience, but must be comfortable partnering with engineering and business systems teams
Strong executive communication skills; ability to create clear, decision-oriented materials for senior operators and board members
Candidates should bring a consulting-style problem-solving toolkit and the ability to drive work from ambiguous problem definition through implementation and measurement

Responsibilities

Lead AI transformation workstreams across functions
Partner with senior executives to identify, size, prioritize, and execute AI-enabled opportunities that improve productivity, revenue growth, customer experience, quality, cycle time, and operating leverage
Lead a small team of analysts / internal consultants, providing coaching, problem-structuring support, analytical guidance, and day-to-day workstream leadership
Understand how work actually gets done, including systems, handoffs, judgment points, bottlenecks, and manual work
Translate ambiguous business problems into clear opportunity assessments, business cases, workflow designs, requirements, success metrics, and implementation plans
Partner with AI Engineering to design, pilot, and scale AI-powered workflows
Serve as a translator between business and technical teams, ensuring AI use cases are feasible, valuable, adopted, and tied to measurable business outcomes
Own value realization by defining KPIs, tracking impact, and communicating outcomes
Build executive- and board-ready materials that synthesize findings, frame decisions, and communicate progress
Partner with Legal, Security, IT, and Engineering to ensure AI-enabled workflows meet governance, risk, and compliance requirements