AI Operations

Flat Branch Home Loans•Chesterfield, MO

9h•Hybrid

About The Position

Forward-thinking AI Operations team member to lead the implementation, optimization, and adoption of AI-driven technology across our mortgage organization. This individual will design and manage agentic AI systems, identify operational efficiencies, partner with department leaders to modernize workflows, and train teams on how to effectively use and maintain AI-powered tools. This role combines technology strategy, process improvement, AI automation, and employee enablement. The ideal candidate is both technically capable and highly people-oriented — someone who can build intelligent systems while helping teams confidently embrace innovation. This is an in-person/hybrid opportunity. Candidates within driving distance of our Chesterfield, MO office will be considered.

Requirements

Experience implementing AI, automation, or operational technology solutions
Understanding of agentic AI concepts, workflow automation, prompt engineering, and AI integrations
Strong project management and organizational skills
Excellent communication and presentation abilities
Ability to translate technical concepts into practical business applications
Experience training and supporting non-technical users
Strong analytical and problem-solving mindset
Ability to manage multiple initiatives simultaneously

Nice To Haves

Understanding of mortgage life cycles and regulatory requirements preferred but not required for the right candidate

Responsibilities

Design, build, and deploy agentic AI workflows and automations across multiple business units
Develop AI agents that support mortgage operations, recruiting, marketing, sales, compliance, customer experience, and internal communications
Integrate AI tools with existing company systems and workflows
Monitor AI performance, accuracy, adoption, and operational effectiveness
Continuously improve AI solutions based on employee feedback and business outcomes
Evaluate emerging AI and automation technologies relevant to the mortgage industry
Lead implementation projects from planning through deployment
Partner with department leaders to identify inefficiencies and opportunities for automation
Create scalable processes that improve productivity, communication, and operational consistency
Assist in vendor evaluations and technology recommendations
Train employees and leadership teams on AI tools, workflows, and best practices
Develop user guides, SOPs, training materials, and adoption strategies
Serve as an internal consultant and resource for AI-related questions and process improvements
Help departments build sustainable habits for managing and maintaining AI systems
Promote responsible and compliant use of AI across the organization
Stay current on advancements in AI, automation, and mortgage technology
Identify competitive advantages through intelligent automation and workflow optimization
Collaborate with executive leadership on long-term AI strategy and operational transformation
Recommend scalable solutions that support company growth and employee experience