AI Operations Lead

Transamerica•Cedar Rapids, IA

1d•$131,200 - $164,000•Hybrid

About The Position

Aegon’s Core AI Team is scaling rapidly to meet growing demand for AI-driven transformation across our global business. Building on recent successes – including the launch of a vendor-agnostic enterprise LLM gateway (AWS Launchpad), we are now investing in next-generation Gen AI and Agentic AI capabilities. We are seeking an experienced AI Operations (Platform) Lead to evolve the organizations AI platform and operational services, develop and mature AI operations and customer support processes, drive and support AI Platform adoption, and provide AI expertise to accelerate developer onboarding and enablement.

Requirements

A bachelor’s degree in computer science, Artificial Intelligence, Data Science, or a related discipline.
10+ years’ experience in technology operations, platform delivery, or engineering enablement roles.
Experience of supporting Generative AI or LLM gateway‑based platforms in production.
Proven experience leading small engineering teams, including people management and cross‑team coordination.
Strong Python proficiency, with experience delivering production‑ready solutions.
Solid understanding of the GenAI ecosystem and agentic frameworks and protocols, such as Strands SDK, LangChain, A2A, and MCP.
Appreciation of DevOps practices and automated CI/CD pipelines, and common security, scanning and testing tools.
Deep appreciation for developer experience, including onboarding, enablement, and high‑quality documentation.
Working knowledge of AWS Cloud, AWS AI infrastructure and related services.
Excellent written and verbal communication skills, with the ability to translate complex technical topics for diverse audiences.
A pragmatic, service‑oriented mindset, with a strong focus on operational excellence and continuous improvement.
Demonstrated ability to collaborate with diverse stakeholders to deliver scalable, enterprise AI solutions.

Nice To Haves

Professional certifications in AI and/or cloud technologies (preferred).
Experience working in the insurance industry or other regulated sectors.
Master’s degree in computer science, Artificial Intelligence, Data Science, or a related field.
Experience of building AI solutions using AWS AgentCore.

Responsibilities

Own the operational health, monitoring, and performance of Aegon’s Enterprise Launchpad AI Platform, AI chatbot and other related services.
Own and continuously improve the Launchpad DevOps CI/CD pipeline and supporting tooling.
Lead and develop a distributed team of three engineers (across US and EU time zones), providing platform onboarding, training, enablement, and Level 2 support.
Coordinate delivery across a broader virtual team, including Launchpad developers, cloud, security, AI specialists, and Business Unit engineering teams.
Act as a hands‑on technical escalation point for complex platform, integration, or operational issues.
Mature and run incident, problem, and service management practices, including root cause analysis and continuous improvement.
Evolve and automate the platform onboarding journey, improving the developer experience through better tooling, documentation, and guidance.
Own and maintain developer standards, self‑service documentation, user guides, developer best practice, and intranet content for the Launchpad platform.
Partner closely with security, risk, and architecture teams to ensure safe, compliant, and responsible AI operations.
Track and report on platform adoption, reliability, and operational KPIs, using insights to drive improvements and new capabilities.
Provide mentoring and coaching to members of the Launchpad Team development and support team, bring your wealth of experience and knowledge to others.

Benefits

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs