AI Operations Engineer / Workflow Automation Lead

GreenLight Workforce Solutions Inc

1d•Remote

About The Position

GreenLight operates at the intersection of global workforce infrastructure, compliance, operations, and AI. We provide workforce solutions for businesses and talent marketplaces, including EOR, AOR, freelancer management, onboarding, payments, and compliance operations across multiple countries. Our clients include some of the most innovative tech companies in the world and we are growing rapidly. We are building AI-native systems to automate complex operational workflows, improve decision-making, and scale global workforce operations without scaling headcount. This role is for someone who wants to build practical AI systems that solve messy real-world problems - not research prototypes. This is a hands-on engineering role focused on building and deploying AI-powered workflows and automation systems directly into GreenLight’s platform and operational infrastructure. You will work closely with leadership, product, and operations to design and ship practical AI systems that: Reduce manual operational work Improve internal workflows and decision-making Enhance client and worker experiences Support scalable global operations We value speed, pragmatism, and people who can ship without perfect specs. Small team, fast decisions, minimal bureaucracy. GreenLight is actively evolving into a more AI-native platform and operational model. Over the next 6–12 months, AI will become deeply integrated into: workflow automation onboarding and operational tooling support systems internal knowledge and retrieval systems operational decision workflows client and worker experiences This role will have direct influence over that direction from the beginning.

Requirements

Experience building workflow automation and AI-assisted operational systems in production
Strong understanding of OpenAI / Anthropic APIs
Strong understanding of Workflow orchestration and automation
Strong understanding of Systems integrations and API connectivity
Strong understanding of Retrieval-augmented generation (RAG)
Strong understanding of Internal tooling and operational systems
Experience with tools such as n8n, LangChain, Zapier, Make or, similar orchestration and automation platforms
Strong technical problem-solving skills and ability to ship quickly
Ability to work independently in a fast-moving environment
Build practical systems
Move quickly
Make smart tradeoffs
Can turn ideas into working products rapidly
Think like builders and operators

Nice To Haves

Experience building AI assistants
Experience building Agentic workflows
Experience building Operational automation systems
Experience building B2B SaaS products
Experience in startup or fast-moving environments
Strong product and operational instincts and ability to operate with limited structure

Responsibilities

Build and deploy AI-powered workflows and automation systems directly into GreenLight’s platform and operational infrastructure.
Design and ship practical AI systems that reduce manual operational work.
Design and ship practical AI systems that improve internal workflows and decision-making.
Design and ship practical AI systems that enhance client and worker experiences.
Design and ship practical AI systems that support scalable global operations.
Build AI-powered workflow automation.
Develop intelligent onboarding and support systems.
Create internal AI assistants for operations and compliance teams.
Develop AI-driven client and worker support experiences.
Implement knowledge retrieval and operational tooling.
Develop agentic workflows and multi-step reasoning systems.
Integrate AI across platform operations and customer workflows.
Automate operational processes that currently require manual coordination.
Build AI tooling that materially improves scalability and responsiveness.
Integrate systems and workflows across operations, customer success, and finance.
Help shape the foundation of GreenLight’s AI strategy and product direction.