AI Workflow & Automation Senior Manager, People Operations

TKO Group Holdings, Inc•New York, NY

1d•Remote

About The Position

The AI Workflow & Automation Lead is responsible for designing, building, and scaling AI‑ and automation‑enabled workflows across TKO’s People Operations landscape. This role sits at the intersection of the People + Culture team, technology, and employee experience: translating business and policy requirements into orchestrated workflows, bots, and digital assistants that handle high‑volume, rules‑based work while preserving strong controls and a great user experience. The Lead partners closely with People Operations, People Tech/IT, the People Insights Manager, and COEs to prioritize use cases, deliver solutions, and measure impact.

Requirements

Significant experience (typically 6+ years) in one or more of: People/HR operations, People/HR Technology, business process design, product management, or intelligent automation.
Hands‑on experience designing and/or implementing workflows in HCM, case management, or automation platforms (e.g., Workday, SuccessFactors, ServiceNow, Salesforce, UiPath, Power Platform, or similar).
Demonstrated ability to map complex business processes and translate them into clear requirements and decision logic.
Strong analytical skills; comfortable working with metrics and dashboards to drive decisions.
Excellent communication and facilitation skills; able to work with both technical and non‑technical stakeholders and explain complex concepts in simple terms.
Proven track record of delivering cross‑functional projects on time and with measurable impact.

Nice To Haves

Experience with conversational AI, chatbots, or orchestration agents (e.g., building intents, flows, knowledge integrations).
Background in HR or People functions, with understanding of core HR processes and data.
Exposure to AI/ML concepts (e.g., LLMs, supervised learning, model monitoring) and responsible AI practices.
Experience working in a shared services or global operations environment, ideally across US and UK and/or additional regions.

Responsibilities

Define and maintain the AI and workflow automation roadmap for People Ops, aligned with People strategy and enterprise AI principles.
Prioritize use cases based on business value, risk, feasibility, and employee experience.
Partner with People Ops leaders, P+CBPs, and COEs to identify opportunities to reduce manual work and improve speed, quality, and consistency.
Lead discovery and design sessions to map current processes and define future‑state digital workflows (e.g., onboarding, job changes, leaves, data changes, offboarding).
Translate policies and business rules into decision trees, intents, and orchestration logic for bots and workflow engines.
Create clear functional requirements, user stories, and acceptance criteria for People Tech /IT and vendor partners.
Work with People Tech, IT, and vendors to configure and deploy workflows, bots, and digital assistants in TKO’s toolset (HCM, case management, chat/agent platforms, RPA, etc.).
Coordinate pilots and A/B tests; run UAT with People Ops, P+C Advisors, and end users.
Ensure solutions meet security, privacy, and compliance standards and have appropriate human‑in‑the‑loop controls.
In partnership with People Operations, monitor performance dashboards (deflection, success/error rates, handling times, escalation patterns).
Investigate failure modes and exceptions; refine intents, rules, and flows to improve accuracy and experience.
Maintain a structured backlog of enhancements and new use cases; run regular retrospectives with People Operations, and P+C Advisors.
Collaborate with the People Insights Manager to define and track key metrics (e.g., % of transactions automated, hours saved, cycle time improvements, NPS/CSAT, error rates).
Quantify the business impact of automation and provide regular readouts to P+C leadership and Finance.
Use insights from case and transaction data to recommend next‑wave automation and simplification opportunities.
Ensure AI and automation solutions adhere to TKO’s AI governance principles, including fairness, transparency, explainability, and auditability.
Document decision logic, data sources, and control points for key workflows.
Partner with Legal, Compliance, InfoSec, and ER for use cases that touch sensitive data or employment decisions.
Create and execute change plans for new and updated workflows (stakeholder analysis, communications, training, and support materials).
Enable P+C Advisors, People Ops specialists, and P+CBPs to effectively use and champion new tools.
Gather structured feedback from employees, managers, and People teams to inform ongoing improvements.