Strategic Accounts Supervisor

GSFoods • Ontario, CA

1d • $72,000 - $78,000 • Onsite

About The Position

The Strategic Accounts Supervisor will oversee the day-to-day operations of key strategic accounts. This leadership position will drive organizational efficiency, focus on optimizing processes, foster strategic partnerships, and spearhead departmental collaboration. The position also ensures that systems are in place and utilized to capture and report on customer metrics, including any customer feedback or trends in product or service issues.

Requirements

• Ability to work in a fast-paced environment
• Analytical problem-solving ability
• Excellent verbal and written communication
• Strong attention to detail required
• Strong organization, planning and interpersonal skills
• Ability to multi-task and organize large amounts of data
• Proficient in Microsoft Office (Excel, PowerPoint, Word). Ability to utilize other computer systems.
• High School Diploma or GED
• 5+ years of customer service experience required, preferably working with high priority accounts.
• 2+ years of people management experience

Nice To Haves

• bachelor’s degree is preferred
• Fluency in Spanish strongly preferred

Responsibilities

• Establish efficient communication and serve as the day-to-day liaison between key strategic customers and internal departments.
• Resolve customer requests, questions, and complaints.
• Focus on customer service rate of 98.7% for all strategic customers.
• Coordinate the day-to-day operations of the department by ensuring customer service processes are followed.
• Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements; improving customer experience.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional industry events. Stay up to date on industry practices and standards; Identify new tools and technologies to better serve the customer.
• Promote and cultivate the GSF Customer Experience culture.
• Maintain staff by recruiting, selecting, orienting, onboarding, and training employees; manage schedules; managing yearly reviews; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED