Strategic Accounts Sales Support

McCoy’s Building Supply • San Marcos, TX

7d • Onsite

About The Position

Assists in the day-to-day operations of assigned strategic sales account by performing various duties. This role involves processing purchase orders, assisting customers and retail employees with product questions and purchases, and providing information on product usage, availability, and application. The position also supports the Strategic Account Supervisor with account issues, complaints, and may assist retail sales employees in resolving issues related to deliveries or product warranties. Additionally, the role may involve ordering product and materials for retail stores, assisting with inventory management, and ensuring compliance with file control and audit systems. The employee is expected to follow Standard Operating Procedures and participate in store meetings and company-sponsored management programs.

Requirements

• High school diploma or general education degree (GED); or six to nine months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to utilize Microsoft Word & Excel, IBM Content Manager, and other software applications at a basic level.

Nice To Haves

• Prior experience in the retail building supply industry.
• Working knowledge of building supply and/or agricultural product lines and their usage.
• Knowledge and understanding of reading and interpreting blueprints and structural designs, including calculating necessary information for bid and quote submittals to customers.

Responsibilities

• Processes incoming purchase order requests and order processing from strategic accounts as directed by the Strategic Account Supervisor.
• Assists account customers and retail store employees over the phone or through other means of communication with product questions and purchases.
• Provides information to customers, retail employees, and co-workers about product usage, availability and application.
• Assists Strategic Account Supervisor with account issues and complaints as needed.
• May assist retail sales employees at the store level in resolving account issues including delivery or product warranty issues.
• Keeps Strategic Account Supervisor informed of pricing or service issues at various jobsites related to the assigned accounts.
• May assist with other assigned duties of the Department as delegated by the Strategic Account Supervisor, such as: ordering product and material for retail stores, assisting retail stores with inventory management related to account orders, and compliance with designed file control and audit systems for customer files, etc.
• Follows Standard Operating Procedures while carrying out the responsibilities of position.
• Attends and participates in all store meetings and company-sponsored management programs as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED