Strategic Accounts Inside Sales

9290 FCX Performance, Inc.•Columbus, OH

37d

About The Position

As a Strategic Accounts Inside Sales Representative with FCX Performance, an Applied Industrial Technologies Company, you will establish and expand relationships with current customers and the outside sales team. You will work with customers to determine their process flow control and instrumentation needs and provide solutions, directly affecting customer satisfaction, retention, and sales results. The preferred location is Columbus, Ohio, though other branch locations across the country may be discussed. This role sells company products and services by processing orders and inquiries, providing technical and application information, soliciting orders, and recommending additional products. It manages customer orders from quotation through collection, coordinates with vendors and outside sales, and contributes to customer service and branch sales results. Flexible scheduling may be required to accommodate West Coast customers.

Requirements

High school diploma or equivalent.
At least 3 years of customer service experience in a related industry.
Flexible scheduling may be required to accommodate West Coast customer needs.

Nice To Haves

Technical or bachelor's degree preferred.
Experience in an inside technical sales or customer service role is a plus.

Responsibilities

Sell company products and services by processing orders and price and delivery inquiries, providing technical and application information, soliciting orders, and suggesting additional products.
Manage orders from quotation to collection, including selecting and specifying products using FCX and vendor tools or software.
Respond to customer inquiries, process orders, and send order acknowledgements.
Review customer purchase orders for special conditions and documentation; check product availability and verify ship dates.
Increase order size by suggesting related items, explaining features, and reviewing customer buying history.
Process and expedite orders, customer returns, and vendor returns accurately and promptly; locate products, create purchase orders, and follow up with vendors to ensure timely delivery.
Negotiate pricing and delivery with vendors when necessary.
Work with outside sales to solicit business, execute order transactions, and maintain high customer service levels.
Participate positively in the branch or division inside sales team, including sharing workload and answering incoming calls.
Maximize gross margin by ensuring customers pay for service, problem solving, and technical expertise.
Review open customer order reports and act on items at risk of missing promised delivery dates.
Perform other duties as assigned by management.