Strategic Accounts Inside Sales Support Specialist

Nefco•East Hartford, CT

About The Position

The Strategic Accounts Inside Sales Support Specialist supports NEFCO's strategic accounts across multiple stages of the order lifecycle, from sourcing and procurement through order validation and customer confirmation. The role serves as a liaison among Sales, Purchasing, Vendors, Warehouse Operations, and Customers to ensure orders are processed accurately, efficiently, and in line with customer requirements. The ideal candidate is organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment. Success requires strong analytical skills, a sense of urgency, and proactive issue resolution to deliver an exceptional customer experience.

Requirements

Proficiency with Microsoft Office Suite, including Excel, Outlook, and Teams.
Ability to analyze purchase orders, quotes, pricing, and order details with a high degree of accuracy.
Exceptional attention to detail and commitment to accuracy.
Strong organizational and time management skills, including the ability to manage multiple priorities simultaneously.
Customer-focused mindset with a sense of urgency and responsiveness.
Effective problem-solving and critical-thinking abilities.
Excellent verbal and written communication skills.
Ability to collaborate effectively across Sales, Purchasing, Operations, and Customer Service teams.
Self-motivation and ability to work independently while contributing to team goals.
Adaptability and resilience in a fast-paced, deadline-driven environment.
Commitment to continuous improvement and delivering a high-quality customer experience.

Nice To Haves

Working knowledge of Eclipse ERP.
Familiarity with procurement and sourcing.

Responsibilities

Validate strategic account customer purchase orders against corresponding NEFCO quotes.
Enter accurate ship-to information on sales orders.
Enter line items to match the line-item numbers on customer purchase orders.
Reassign order writers from inside sales to the salesperson who quoted the job.
Source special-order and non-stock items to meet customer project requirements and timelines.
Generate purchase orders and coordinate with vendors to secure pricing, availability, and delivery commitments.
Resolve procurement discrepancies involving pricing, quantities, lead times, substitutions, or product specifications.
Partner with vendors and purchasing teams to expedite critical project materials when necessary.
Move orders from quote status to order status.
Send order confirmations to customers.
Coordinate with inside sales writers, outside sales, purchasing, and warehouse teams to keep orders moving and customers informed.