Strategic Accounts Specialist

US Venture • Appleton, WI

4d

About The Position

The Strategic Account Specialist serves as a strategic advocate for U.S. AutoForce’s largest national and white-glove customers, supporting customer success and business outcomes across the order-to-cash experience. As a central resource for assigned strategic accounts, this role partners with customers and internal stakeholders to resolve complex issues, remove barriers, and ensure financial and operational processes support a seamless customer experience. Through relationship management and cross-functional collaboration, the specialist strengthens account health, improves visibility, and drives operational and financial performance.

The position also supports continuous improvement, quality control, safety, government compliance, and company policies and procedures, while continuing to develop professionally and performing other related duties as assigned.

Requirements

• High school diploma or equivalent required; equivalent experience considered.
• Strong relationship management, customer advocacy, and stakeholder influence skills with complex or high-value accounts.
• Strong analytical and problem-solving skills to assess risk, interpret financial information, and resolve root causes.
• Ability to understand customer needs, balance priorities, and support customer success and company objectives.
• Strong written and verbal communication skills, with the ability to build credibility at all levels.
• Ability to work independently, exercise sound judgment, and align customers, Sales, and cross-functional teams.

Nice To Haves

• Associate's or bachelor's degree in Business, Finance, Accounting, or a related field.
• Three or more years of experience in complex customer relationships, account management, finance operations, order-to-cash, accounts receivable, or related functions.
• Experience supporting strategic, national, complex, or high-volume accounts.
• Cross-functional experience resolving customer issues, improving processes, and enhancing operations.
• Experience with Microsoft 365 and ERP or CRM systems.

Responsibilities

• Manage assigned strategic and white-glove customer accounts, focusing on customer experience, accounts receivable performance, and risk mitigation.
• Serve as the internal owner and advocate for assigned strategic accounts, coordinating cross-functional efforts to remove barriers, resolve complex issues, and support customer success throughout the order-to-cash cycle.
• Identify risks, trends, and improvement opportunities to prevent customer disruptions, strengthen account performance, and enhance operational effectiveness.
• Build and maintain relationships with customers, Sales partners, and internal stakeholders to support long-term growth and business objectives.
• Exercise independent judgment to determine appropriate resolution strategies and when collaboration or escalation is required.
• Live the company values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.
• Champion continuous improvement and quality control to identify opportunities to innovate and improve efficiency, accuracy, and standardization.
• Continuously learn and develop professionally.
• Support corporate efforts for safety, government compliance, and other company policies and procedures.
• Perform other related duties as required and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED