Chain Accounts Inside Sales Representative

Gordon Food Service • Michigan, MI

3d • Hybrid

About The Position

The Inside Sales Representative delivers friendly, efficient customer service, order processing, and delivery support to Gordon Food Service customers across phone, email, and digital channels. This role strengthens customer relationships through deep product knowledge, delivery coordination, order accuracy, and issue resolution, while actively promoting and supporting E-Commerce tools.

Requirements

• Two years of full-time related work experience and a High School Diploma (or equivalent) required.
• Understanding of Foodservice industry operations (Commercial and Non-Commercial segments), USDA dietary regulations, and commodities.
• Must have excellent written, verbal, organizational and communication skills.
• Strong customer service, time management, multi-tasking, 10-key data entry, detail orientation, and strategic problem-solving skills in a fast-paced environment.
• Ability to develop working knowledge of all U.S. Gordon Food Service distribution center operations, transportation departments, routing profiles, order types, and cutoff times.
• Ability to learn proprietary GFS applications (Product Acquisition, Credit, Customer Acquisition, Invoice Retrieval) and adapt to frequent technological updates; proficiency in 10-key data entry.

Responsibilities

• Answers customer questions, investigates and corrects errors to solve customer problems.
• Manages customer orders (both stock and nonstock) manually, or via EDI, 3rd party ordering systems, and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Arranges exception deliveries in collaboration with the Transportation department, UPS, and/or 3rd party delivery services.
• Participates in the training of new Chain Accounts Representatives and attends ongoing training sessions.
• Establishes rapport and working relationship with National Account Coordinator, National Account Manager, National Account Pricing Analyst , Customer Supply Chain Specialist, Supply Chain Sales Support Analyst, Credit Managers, Regional Chain Managers, Regional Account Coordinators and Call Center teams.
• Maintains peer relationships in the field to share issues and ideas.
• Understands and communicates effective supply chain strategies in collaboration with core teams across all GFS distribution centers, transportation departments, as well as National Account and divisional logistics.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED