Strategic Accounts Customer Support Specialist

Airgas•Germantown, WI

7d•Onsite

About The Position

Airgas is hiring a Customer Service Representative in Germantown, WI. This role involves interacting with customers professionally, completing daily responsibilities accurately and timely, managing open items, and providing product information. The specialist will also analyze and solve customer concerns, research product information, identify discontinued items and offer alternatives, and collaborate with sales representatives. Additionally, the role includes utilizing proactive sales techniques, sharing account knowledge, maintaining a positive attitude, providing backup coverage, and adhering to company policies.

Requirements

High School Diploma required.
2 years customer service/sales experience
Excellent communication and organizational skills
Ability to multitask and manage multiple priorities under time constraints
Motivated, proactive individual who can work both independently and within a team
Knowledge of safety, gas, and welding products
SAP knowledge

Nice To Haves

Associate’s or Bachelor’s Degree preferred.

Responsibilities

Interact with customers in a professional, friendly, and courteous manner through all forms of communication
Complete daily responsibilities (orders, quotes, credit documents, account data, etc.) in an accurate and timely manner.
Manage all open items to completion.
Provide product recommendations, pricing, and delivery status to customers
Demonstrate the ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction
Research product information and application requests; provide necessary documentation as needed.
Identify discontinued items and proactively offer alternatives.
Meet call coaching expectations as outlined in the “Call Coaching Guidelines”
Make a strong effort to develop appropriate solutions prior to engaging leadership on complex issues
Collaborate with assigned sales representatives to resolve customer needs and concerns
Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/cross selling)
Share account knowledge with fellow team members to ensure customer needs are met
Maintain a positive, enthusiastic approach at all times
Provide backup coverage to other support teams as needed
Follow Airgas and department policies and procedures
Perform all other duties as assigned or requested