Specialist, Customer Accounts

Voyant Beauty • Gainesville, GA

20h

About The Position

The Customer Account Specialist acts as the primary point of contact for customers, managing order processing, addressing inquiries, and ensuring timely and accurate communication across departments to support customer satisfaction. This role requires a balance of interpersonal skills, organizational abilities, and familiarity with order management in a manufacturing environment.

Requirements

• 1-3 years customer account experience in a manufacturing or co-manufacturing environment. (Preferred)
• Verbal and written communication skills, with a focus on building and maintaining customer relationships. (High proficiency)
• Ability to accurately manage order details and ensure timely updates to avoid errors and delays. (High proficiency)
• Ability to quickly identify issues, analyze root causes, and resolve problems in a customer-focused manner. (High proficiency)
• Time management and organizational skills to balance multiple accounts and orders effectively. (High proficiency)
• Proficiency in using ERP or order management systems to enter and track orders accurately. (Medium proficiency)
• Ability to work effectively with cross-functional teams to support seamless order fulfillment. (Medium proficiency)
• Basic ability to create reports and analyze data for account management and process improvement. (Low proficiency)

Nice To Haves

• Bachelor's Degree in Business Administration, Supply Chain, or a related field.
• Relevant experience may be considered in lieu of a degree.

Responsibilities

• Enter, review, and track customer orders from receipt through delivery. Ensure accuracy and timeliness of order data and proactively communicate any changes or delays to customers and internal teams.
• Act as the primary point of contact for assigned accounts, providing timely responses to inquiries about orders, shipments, and product availability. Maintain positive relationships with customers to support long-term partnerships.
• Collaborate with production, quality control, and logistics teams to ensure customer requirements are met. Address any issues that arise during production or shipping to minimize disruptions.
• Maintain accurate records of customer orders, account preferences, and any specific requirements. Generate periodic reports for both customers and internal teams on order status, delivery timelines, and inventory needs.
• Identify and resolve order-related issues promptly, escalating to the Customer Service Manager when necessary to ensure customer satisfaction.
• Participate in customer meetings and production planning sessions.
• Support continuous improvement initiatives to enhance customer service processes.
• Assist with new account onboarding as needed.
• Duties may vary slightly by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level