Senior Leader, Customer Solutions, AWS Strategic Accounts, Strategic Accounts Customer Solutions
About The Position
At Amazon Web Services (AWS) we help our customers build the future with the latest cloud technology and agentic AI innovations. As a leader championing customers in the AWS Strategic Accounts organization you will lead a team that is responsible for guiding and advancing AWS customers along their journey to the cloud and agentic AI adoption. You will recruit, develop, and support a group of highly talented individual Customer Solutions Managers that are obsessed with our customers’ success. Using your experience, you will work with your team, sales and other leaders across AWS to drive strategy, accelerate customer’s journey to the cloud, improve customer engagement, drive adoption and expansion of customer’s footprint on AWS. You and and your team are accountable for successfully delivering on customers' migrations, modernizations and agentic AI initiatives. You will also lead from the front and engage with customer leaders to unblock and accelerate adoption. In this role leading our Strategic account CSMs, you will be technically capable and credible in your own right, ready to dive deep into workload adoption patterns as well as effective in shaping the customer journey and skills of your team. You must enjoy and have a track record of collaborating with product management and engineering teams to influence product and service direction. You enjoy guiding teams to scale their knowledge through others and through the development of repeatable adoption patterns. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our sales, services, marketing, and professional services, as well as representing your team to executive management. The ideal candidate will have past experience working with enterprise customers delivering on transformational initiatives in matrixed environments, building and leading technical teams, and driving cloud and AI adoption, workload retention and expansion.
Requirements
- Bachelor's degree or equivalent training or certifications
- 15+ years of senior customer facing role experience
- 7+ years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
- Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience
Nice To Haves
- AWS Associate level certification, or 3+ years of cloud architecture and solution implementation experience
Responsibilities
- As a key member of the customer account leadership teams, ensure success and growth in our customers cloud and AI journey.
- Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources.
- Own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the function and the account teams.
- Dive deep into workloads, expected customer outcomes, and understanding customer needs and technical challenges and opportunities.
- Be accountable for the attainment of goals for customer adoption, revenue acceleration, and for team development.
- Build deep relationships with decision makers within customer accounts to accelerate and unblock workloads.
- Act as a conduit and liaison between customers, service engineering teams and support.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
