Strategic Accounts Central Service Coordinator
Airgas•Germantown, WI
•Onsite
About The Position
Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a collaborative and evolving environment while working directly with customers and Airgas personnel.
Requirements
- High School Diploma required.
- Minimum 2 years of customer service, sales, or relevant work experience.
- Proficient typing and keyboarding skills.
- Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future.
Nice To Haves
- Associate’s or Bachelor’s Degree preferred.
- Experience using SAP.
Responsibilities
- Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders.
- Coordinating product deliveries and cylinder pick ups while verifying and confirming requested dates and proactively communicating any changes to customers.
- Validating cylinder balances and initiating cylinder audits or account closures.
- Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
- Structuring, organizing, and prioritizing shared priorities to ensure the smooth completion of all daily responsibilities.
- A high level of proactive engagement, curiosity and potential to grow alongside the team as responsibilities evolve.
- Special duties as assigned.
Benefits
- Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
- Up to 14-week paid child birth benefits.
- 401(k) Retirement Plan with company match.
- Tuition Assistance.
- Paid Holidays, Vacation, and Sick time.
- Benefits start after just 30 days of employment.
- Employee Assistance Program (EAP).
- Pre-tax commuter transportation benefit.
- Parental leave.
- Floating holidays, jury duty and funeral/bereavement leave.
- Discounted college tuition for eligible employees’ dependents.
- Airgas Scholarship Program for dependent children.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
