Strategic Accounts Central Service Coordinator

Airgas • Germantown, WI

11d • Onsite

About The Position

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT , HONOR and VALUE diversity. Airgas is Hiring for a Strategic Accounts Central Service Coordinator in Germantown, WI! We are looking for you! Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents : We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment. Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a collaborative and evolving environment while working directly with customers and Airgas personnel.

Requirements

• High School Diploma required.
• Minimum 2 years of customer service, sales, or relevant work experience.
• Proficient typing and keyboarding skills.
• Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future.

Nice To Haves

• Associate’s or Bachelor’s Degree preferred.
• Experience using SAP.

Responsibilities

• Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders.
• Coordinating product deliveries and cylinder pick ups while verifying and confirming requested dates and proactively communicating any changes to customers.
• Validating cylinder balances and initiating cylinder audits or account closures.
• Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
• Structuring, organizing, and prioritizing shared priorities to ensure the smooth completion of all daily responsibilities.
• A high level of proactive engagement, curiosity and potential to grow alongside the team as responsibilities evolve.
• Special duties as assigned.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Up to 14-week paid child birth benefits.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Paid Holidays, Vacation, and Sick time.
• Benefits start after just 30 days of employment.
• Short-term and long-term disability.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave.
• Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave.
• Paid holidays for all eligible full-time employees.
• 401k plan with company matching funds.
• Tuition reimbursement.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED