Strategic Account Services

Block•Atlanta, GA

11h•$108,200 - $202,800•Remote

About The Position

Square's Strategic Account Management organization is seeking an experienced sales professional for a flexible coverage role across our Strategic AM team. This individual will support all verticals, stepping in to maintain continuity for high-value sellers during periods of team transition, territory gaps, or high-volume periods. The ideal candidate is highly adaptable, commercially sharp, and thrives in dynamic, ambiguous environments.

Requirements

5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
Proven success growing and retaining a book of business across diverse verticals
Consistent over-performance on key metrics and revenue targets
Strong discovery and consultative selling skills
Adaptability and comfort managing multiple priorities and switching contexts quickly
Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
Demonstrated success retaining and expanding strategic accounts
Experience negotiating contracts and pricing with senior stakeholders
Exceptional written and verbal communication skills
Creative, strategic problem-solver who thrives in ambiguous, fast-moving environments
Growth mindset, empathetic collaborator, and positive team player

Responsibilities

Provide coverage across Restaurant, Retail and/or Services portfolios as assigned, maintaining continuity and seller experience during transitions
Own relationships with strategic sellers in your assigned coverage area, driving account retention and identifying growth opportunities
Consult with business owners, operators, and executives to uncover opportunities across payments, business management, and banking tools
Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated outcomes
Act as the voice of the customer, advocating for seller needs with Product, Engineering, and Operations teams
Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
Deliver white-glove support, resolving critical issues and proactively driving engagement
Contribute to program design and operational improvements that support the broader Strategic AM team