Strategic Account Manager - Surgical Procedure Trays (SPT)

Medline • Cleveland, NJ

6d

About The Position

Support Medline’s sales efforts within a select group of highly complex or major accounts of regional, national, or strategic significance within the ASC Division. The role supports sales strategies and new revenue and service goals, manages a book of business for existing accounts, and generates revenue on assigned accounts. It supports operational execution, profitability, maintenance of existing sales volume, and sales growth.

The position works with customers, Medline Field Sales, and other sales personnel to retain and grow business, launch new accounts, and support accounts at risk. It also facilitates RFP processes, develops sales tools and programs, manages account program costs, monitors performance against objectives, and prepares and distributes reports. The role involves travel up to 60% for business purposes, including overnight and in-state and out-of-state travel. The work environment includes offices and medical facilities, and non-traditional hours may be required for in-services.

Requirements

• Bachelor’s degree, typically in a business or clinical-related field.
• At least 4 years of account management and/or sales experience.
• Experience preparing business plans to align with and support selling strategies.
• Experience developing and delivering technical presentations to groups of various sizes.
• Exposure to and use of Customer Relationship Management (CRM) software.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to travel up to 60% of the time for business purposes, including overnight and in-state and out-of-state travel.

Responsibilities

• Apply sales plans, strategies, objectives, policies, and procedures aligned with corporate sales and marketing objectives to help grow market share.
• Provide customer support and execute account responsibilities to retain business and increase profitability.
• Resolve problems and ensure customers receive high-quality service.
• Maintain personal contact with key customers in assigned accounts.
• Work with other key sales personnel to launch new accounts and support account-saving opportunities.
• Maintain existing sales programs.
• Partner with the Medline Field Sales team to promote sales goals and initiatives.
• Facilitate formal and informal RFP processes.
• Develop and implement sales tools and programs, and communicate activity and success.
• Manage account program costs, including advertising, rebates, buyback, and slotting allowances, while maximizing sales.
• Track customer sales performance against objectives and inform management of results.
• Build and distribute reports, including specialized reports on contracts, programs, and focus areas, to appropriate partners.

Benefits

• Health insurance
• Life insurance
• Disability insurance
• 401(k) contributions
• Paid time off
• Continuing education and training
• Employee Assistance Program access (for employees working less than 30 hours per week)
• Employee Resource Groups (for employees working less than 30 hours per week)
• Employee Service Corp access (for employees working less than 30 hours per week)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level