Strategic Account Manager

Lightspeed Systems • Austin, TX

13d

About The Position

Lightspeed Systems is seeking a Strategic Account Manager to own and grow relationships with a portfolio of K–12 school districts in an assigned territory. The role serves as the primary point of contact and strategic partner to district leaders, managing account plans, renewal strategy, risk mitigation, and revenue expansion while delivering a high-quality customer experience.

The Strategic Account Manager works with internal teams to support long-term customer success and growth. Lightspeed Systems provides cloud-managed education technology solutions, including web filtering, student safety monitoring, classroom management, device management, and data analytics software. The company is headquartered in Austin, Texas, with a European office in London, and serves more than 23 million students across 31,000 schools in 43 countries.

The company describes its benefits and perks as supporting employee wellbeing, with offerings varying by country. Its Austin headquarters includes open work areas, offices and huddle rooms, snacks, a private chef serving lunch Tuesday through Thursday, a fitness center, an onsite physical therapist regularly, casual collaboration spaces, and recreational amenities. The office is pet-friendly and set on 31 acres with local wildlife habitat. Onsite attendance is mentioned conditionally for roles that include time at the headquarters; the posting does not specify the work arrangement for this position.

Requirements

• 5+ years of experience in account management, customer success, or B2B sales roles.
• Proven experience managing renewals, expansions, and long-term customer relationships.
• Demonstrated success driving revenue growth through cross-selling and upselling.
• Strong consultative and solution-based selling skills.
• Experience managing complex accounts with multiple stakeholders and long sales cycles.
• Excellent written and verbal communication skills, including executive-level presentations.
• Ability to understand and articulate technical solutions to a variety of audiences.
• Proficiency with CRM systems; Salesforce is preferred, as are sales enablement tools.
• Strong organizational, forecasting, and time-management skills.
• Ability to work independently while collaborating effectively in a cross-functional environment.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in SaaS and/or EdTech environments.
• Experience selling into or managing K–12 school districts or public-sector customers.
• Experience forecasting and owning renewal and expansion revenue.
• Passion for education and technology-driven impact.

Responsibilities

• Own and manage a portfolio of K–12 district accounts as the primary point of contact and strategic advisor.
• Build relationships with district stakeholders and understand their goals, initiatives, and challenges.
• Lead account planning and strategic review meetings to drive customer retention and growth.
• Own the renewal lifecycle, including forecasting, risk assessment, and execution.
• Identify, position, and close cross-sell and upsell opportunities within existing accounts.
• Monitor account health using product usage data, customer feedback, and internal reporting tools.
• Anticipate and mitigate renewal risk by addressing issues early and coordinating with cross-functional teams.
• Manage at-risk accounts and customer escalations, driving resolution and retention outcomes.
• Maintain accurate account information in Salesforce, including contacts, licenses, pricing, contracts, and forecasts.
• Partner with Customer Success, Sales, Product, Support, and Finance to deliver a seamless customer experience.
• Share insights from customer conversations to inform product improvements and go-to-market strategy.

Benefits

• Employee benefits and perks intended to support overall wellbeing; offerings vary by country.
• Austin headquarters amenities include snacks and a private chef serving lunch Tuesday through Thursday.
• State-of-the-art fitness center with outfitted locker rooms.
• Physical therapist onsite regularly at the Austin headquarters.
• Pet-friendly office environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed