Strategic Account Manager

Alaffia Health•,

31d

About The Position

Alaffia is a new kind of claims operations partner for health plans, utilizing expert clinicians and transparent AI to deliver deeper insights, smarter automation, and consistently better outcomes across the entire lifecycle of claims. The company aims to help health plans cut wasted spending and provide more affordable care. Alaffia is a high-growth, venture-backed Series B healthtech startup based in NYC, actively scaling its company and seeking individuals passionate about improving the healthcare system.

Requirements

3+ years of experience in sales, customer success, or account management in a B2B organization.
Deep understanding of health insurance, medical billing and coding, and payment integrity.
Proven track record of exceeding quota and/or outperforming key target metrics.
Strong experience implementing SaaS and/or services solutions.
Excellent verbal and written communication skills, as well as interpersonal skills.
Demonstrated ability to develop a trusted advisor relationship with key decision makers at all levels within the account.
Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong customer relationships.
Ability to anticipate customers’ needs and position product solutions accordingly.
Ability to proactively identify expansion opportunities to drive additional revenue and growth of the existing customer base.
Exceptional project management and time management skills.
Detail-oriented and high adaptability with the desire to thrive in a fast-paced environment.
Familiarity with basic sales tools and common metrics.

Responsibilities

Serve as the primary contact between Alaffia and a book of health plan customers.
Drive revenue for Alaffia by owning customer onboarding & implementation, expansion, renewals, retention, and overall growth across a book of health plan customers, directly owning a revenue target.
Partner with the Sales team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout of payment integrity audits and AI SaaS tool.
Understand Alaffia’s key differentiators, product strategy, product features, and functionality, and how clients can best leverage them to suit their specific needs and use case(s).
Ensure fast, thorough, and complete product onboarding of new Alaffia customers within 90 days of signature.
Lead Quarterly Business Reviews within the portfolio to identify opportunities for growth and collaborate with clients to maximize ROI.
Review monthly volume at the product level to manage any mitigation of changes in volume with customers and internal stakeholders.
Create client-facing documentation and contribute to the refinement of internal policies and procedures.
Build and nurture strong relationships with VP-level and C-suite executives, payment integrity and claims operations professionals at health plans across the country to understand their pain points and priorities to deepen the usage of Alaffia’s products and services.
Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience and drive product enhancements.