Strategic Account Manager

ERMCO-ECI Remote•,

9d•Remote

About The Position

The Strategic Account Manager manages and grows relationships with key strategic customers, serving as their primary point of contact. The role develops a deep understanding of customer needs and business objectives and delivers tailored solutions that support mutual growth and long-term partnerships. It collaborates with internal teams to ensure customer satisfaction and successful execution of business plans. This remote role is available to candidates residing in or relocating to AZ, FL, GA, IL, KS, MA, MI, NC, NE, SD, TN, TX, WI, or WY. Relocation assistance is provided. Travel to customer sites and industry events is required, up to 50%.

Requirements

Bachelor’s degree in Business, Marketing, Engineering, or a related field.
5+ years of experience in strategic account management, sales, or business development.
Proven success managing complex customer relationships and driving revenue growth.
Strong communication, negotiation, and interpersonal skills.
Ability to analyze data and develop actionable account strategies.

Nice To Haves

Knowledge of the distribution transformer industry and its products.
Experience in industrial manufacturing, electrical equipment, or related industries.
Advanced degree or relevant certifications in sales or account management.
Proficiency with CRM and sales analytics tools.
Demonstrated ability to work cross-functionally in a team-oriented environment.

Responsibilities

Develop and execute strategic account plans to achieve sales targets and expand the customer base within the distribution transformer industry.
Develop and maintain strong relationships with assigned strategic accounts to ensure customer satisfaction and loyalty.
Identify and pursue growth opportunities within strategic accounts to maximize revenue and profitability.
Collaborate with Sales, Marketing, Product Development, and Operations to deliver customer-centric solutions.
Serve as a trusted advisor by understanding customers’ business challenges and aligning ERMCO’s offerings accordingly.
Prepare and present regular business reviews, forecasts, and account plans to customers and internal leadership.
Negotiate contracts and pricing in alignment with company guidelines and customer expectations.
Monitor market trends, competitor activities, and customer feedback to inform strategic account management plans.
Ensure timely resolution of customer issues and escalations.
Represent the company at industry events, conferences, and trade shows.