Strategic Account Manager, GC Accounts

VIATechnik • New York, NY

1d • Remote

About The Position

The Strategic Account Manager owns the end-to-end relationship for key accounts, serving as VIATechnik's primary commercial relationship holder and growth driver across key regions, projects, and service lines. This is not a support or bridge role. The Strategic Account Manager carries full accountability for the revenue, pipeline development, client satisfaction, and account expansion for the identified accounts. Day-to-day, this means leading all sales activities for the account, including bid form completion, estimating, proposal development, and contract execution. It means building and maintaining relationships with the people who control project budgets: Project Executives, Senior Project Managers, VDC Directors, and regional leadership. It means having enough operational awareness to speak credibly about active projects without carrying delivery responsibility. The role also includes tightening the internal processes that support the account: estimating procedures, project backlog management, project handoff quality, and department coordination. This position requires regular travel, primarily across the Northeast, New York, and Florida, with West Coast engagement coordinated through the Project Director. The expectation is facetime with key stakeholders at the project and regional level for each key account, not just remote account management.

Requirements

• US work authorization is required.
• Growth mindset, comfort with ambiguity, and the ability to earn trust with both clients and internal teams.
• Energized by face-to-face relationship building and comfortable operating across multiple geographies with limited day-to-day oversight.

Nice To Haves

• Experience in Virtual Design & Construction (VDC), Building Information Modeling (BIM), Virtual & Augmented Reality, Digital Twins, and Enterprise Software Application Development.

Responsibilities

• Complete bid forms, prepare estimates, develop proposals, and close contracts for all Key Accounts opportunities.
• Maintain an accurate and current pipeline.
• Serve as VIATechnik's primary relationship holder for Key Accounts at the project and regional level.
• Identify, cultivate, and maintain relationships with Key Accounts personnel who hold or influence purchasing decisions.
• Travel regularly to Key Accounts project sites and offices.
• Maintain operational visibility across all active Key Accounts projects sufficient to speak credibly about delivery performance, client sentiment, and risk exposure.
• Conduct regular post-sales touchpoints with Key Accounts stakeholders and VIATechnik delivery teams.
• Surface risks early and coordinate with the Director of Digital Construction Operations to resolve issues before they impact client satisfaction or billing.
• Own and maintain the Key Accounts account health scorecard.
• Own and improve the estimating workflow for Key Accounts pursuits, ensuring consistency, accuracy, and speed.
• Manage the Key Accounts project backlog and ensure pipeline-to-delivery visibility is maintained.
• Lead sales-to-ops handoffs for Key Accounts projects, ensuring delivery teams receive complete project context, scope, client dynamics, verbal commitments, and risk factors.
• Identify and implement process improvements that reduce friction between sales, estimating, and delivery for the Key Accounts account.
• Establish, own, and manage quarterly business reviews with Key Accounts, in coordination with the Director of Digital Construction Operations.
• Maintain detailed account plans, opportunity maps, and growth strategies.
• Be accountable for clear metrics tied to account growth, retention, and satisfaction.
• Collaborate with marketing to identify and document Key Accounts success stories and ROI proof points.
• Support the creation of account-specific marketing materials and case studies as opportunities arise.

Benefits

• Health insurance with the choice of five plan options. We cover 70-95% of premiums for VIATechies and 65% of the premiums for dependents (depending on the plan chosen)
• Dental and vision insurance. We cover up to 75% of the monthly insurance premiums for VIATechies and up to 50% of the premiums for dependents (depending on the plans chosen)
• Open and flexible time off
• A 401(k) plan that is fully vested immediately
• Home office setup costs
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees