Strategic Account Manager, GC Accounts

VIATechnik • New York, NY

1d • Remote

About The Position

VIATechnik is a global leader in Virtual Design and Construction (VDC), employing over 400 digital experts. The firm specializes in VDC, Building Information Modeling (BIM), Virtual & Augmented Reality, Digital Twins, and Enterprise Software Application Development, working on significant projects like Apple's new headquarters and the Tesla Gigafactory. The team comprises VDC professionals, technologists, architects, and engineers driven by problem-solving and continuous learning. The Strategic Account Manager is responsible for the end-to-end relationship with key accounts, acting as VIATechnik's primary commercial contact and growth driver across various regions, projects, and service lines. This role entails full accountability for revenue, pipeline development, client satisfaction, and account expansion. Daily tasks include leading sales activities, bid form completion, estimating, proposal development, and contract execution, as well as fostering relationships with key decision-makers such as Project Executives, Senior Project Managers, VDC Directors, and regional leadership. The position also involves refining internal processes related to estimating, project backlog management, and project handoff quality. Regular travel is required, primarily across the Northeast, New York, and Florida, with West Coast engagement coordinated through the Project Director, emphasizing face-to-face interaction with key stakeholders.

Requirements

• US work authorization is required.
• Ability to lead all sales activities for the account, including bid form completion, estimating, proposal development, and contract execution.
• Ability to build and maintain relationships with Project Executives, Senior Project Managers, VDC Directors, and regional leadership.
• Operational awareness to speak credibly about active projects without carrying delivery responsibility.
• Ability to tighten internal processes that support the account: estimating procedures, project backlog management, project handoff quality, and department coordination.
• Regular travel, primarily across the Northeast, New York, and Florida, with West Coast engagement coordinated through the Project Director.
• Energized by owning outcomes, not just activities.
• Desire for accountability for the number.
• Enjoy the complexity of navigating a large, decentralized client organization.
• Take pride in being the person key accounts call first.
• Motivated by building something durable.
• Operate with high accountability and low ego.
• Demonstrate collaboration, flexibility, and client obsession.
• Practice servant leadership, setting vision, inviting input, and empowering people to deliver.
• Possess a growth mindset.
• Comfort with ambiguity.
• Ability to earn trust with both clients and internal teams.
• Energized by face-to-face relationship building.
• Comfortable operating across multiple geographies with limited day-to-day oversight.

Responsibilities

• Carry full responsibility for top-line revenue growth within the Key Accounts account and any other assigned key accounts.
• Build and maintain a qualified pipeline, execute all sales activities, and achieve assigned revenue and pipeline targets.
• Systematically extend VIATechnik's relationship network within the named key accounts beyond current contacts.
• Track all contacts and build relationships that are portable across projects and geographies.
• Establish and maintain an account health framework across all active engagements within the assigned key accounts.
• Conduct regular touchpoints with both Key Accounts stakeholders and VIATechnik delivery teams to monitor satisfaction, surface risks early, and drive proactive intervention.
• Tighten the operational processes that support each assigned key account.
• Partner with the department to ensure that the internal machinery supporting these key accounts run smoothly, consistently, and at a level that reflects the account's strategic importance.
• Partner with the marketing team to capture and share specific success stories, ROI metrics, and case studies from projects within each key account for internal enablement and external credibility.
• Complete bid forms, prepare estimates, develop proposals, and close contracts for all Key Accounts opportunities.
• Maintain an accurate and current pipeline.
• Serve as VIATechnik's primary relationship holder for Key Accounts at the project and regional level.
• Identify, cultivate, and maintain relationships with Key Accounts personnel who hold or influence purchasing decisions.
• Travel regularly to Key Accounts project sites and offices.
• Maintain operational visibility across all active Key Accounts projects sufficient to speak credibly about delivery performance, client sentiment, and risk exposure.
• Conduct regular post-sales touchpoints with Key Accounts stakeholders and VIATechnik delivery teams.
• Surface risks early and coordinate with the Director of Digital Construction Operations to resolve issues before they impact client satisfaction or billing.
• Own and maintain the Key Accounts account health scorecard.
• Own and improve the estimating workflow for Key Accounts pursuits, ensuring consistency, accuracy, and speed.
• Manage the Key Accounts project backlog and ensure pipeline-to-delivery visibility is maintained.
• Lead sales-to-ops handoffs for Key Accounts projects, ensuring delivery teams receive complete project context, scope, client dynamics, verbal commitments, and risk factors.
• Identify and implement process improvements that reduce friction between sales, estimating, and delivery for the Key Accounts account.
• Establish, own, and manage quarterly business reviews with Key Accounts, in coordination with the Director of Digital Construction Operations.
• Maintain detailed account plans, opportunity maps, and growth strategies.
• Be accountable for clear metrics tied to account growth, retention, and satisfaction.
• Collaborate with marketing to identify and document Key Accounts success stories and ROI proof points.
• Support the creation of account-specific marketing materials and case studies as opportunities arise.

Benefits

• The pay for this position is $160–$190K OTE (65% base / 35% variable performance based incentive compensation), and the role is eligible for bonuses.
• Health insurance with the choice of five plan options. We cover 70-95% of premiums for VIATechies and 65% of the premiums for dependents (depending on the plan chosen).
• Dental and vision insurance. We cover up to 75% of the monthly insurance premiums for VIATechies and up to 50% of the premiums for dependents (depending on the plans chosen).
• Open and flexible time off.
• A 401(k) plan that is fully vested immediately.
• Home office setup costs.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees