Strategic Account Manager

REDICA Systems • Pleasanton, CA

14d

About The Position

Redica Systems is hiring a Strategic Account Manager to partner with leading life sciences companies and identify solutions that make a material impact on their products and business decisions. The role focuses on developing strategic account plans, uncovering opportunities for growth, and delivering tailored solutions to complex data and compliance challenges. Success is measured through stronger customer relationships and partnerships, as well as lasting outcomes for customers and Redica.

The Strategic Account Manager owns and develops a portfolio of strategic accounts, including both current customers and non-customer named accounts. The role involves executive-level engagement, retention and expansion, joint selling with Sales, and close coordination with Customer Success, Sales, Product, and executive leadership. The position also uses AI tools to improve account planning, stakeholder research, and opportunity identification.

Requirements

• Bachelor’s degree in business, marketing, life sciences, or a related field.
• Proven success leading enterprise-level account management or strategic sales initiatives.
• Experience in or exposure to the life sciences quality, regulatory, and compliance domain.
• Strong commercial acumen and advanced negotiation, presentation, and communication skills.
• Proficiency in CRM and account planning tools for managing pipeline, forecasting, and customer engagement.
• Ability to lead executive-level conversations across complex, multi-threaded accounts and adapt communication to the audience.
• Ability to meet or exceed retention and expansion targets and manage complex, long-cycle account dynamics.
• Ability to manage complex, multi-stakeholder account environments involving long renewal cycles, competing priorities, and cross-functional dependencies.
• Ability to build trusted working relationships across Customer Success, Sales, Product, and executive leadership.

Nice To Haves

• Experience in a B2B technology or software setting.

Responsibilities

• Own a book of strategic accounts and manage complex relationships with multiple stakeholders across each account.
• Develop and maintain quarterly named account plans that include contact maps, relationship health, expansion opportunities, and renewal forecasts.
• Actively cover non-customer named accounts in the territory by building contact maps and relationships and identifying entry points for new business.
• Lead executive business reviews and strategic conversations with senior customer stakeholders.
• Identify and close expansion opportunities, including new use cases, user growth, and product adoption.
• Engage in joint selling for named accounts with active Sales pursuits, coordinating outreach, strategy, and commissions with the Sales team.
• Partner with Customer Success Managers on customer health and with Sales on new-logo opportunities within strategic accounts.
• Maintain accurate account records and forecasts, and flag risks to leadership early.
• Use AI tools to improve account planning, stakeholder research, and expansion opportunity identification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level