Strategic Account Manager

Kaseya • Miami, FL

19d

About The Position

Kaseya is seeking a results-oriented, client-focused Strategic Account Manager to cultivate long-term relationships with its most strategic customers. The role is responsible for supporting retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to top-tier clients. The Strategic Account Manager works across Sales, Product, Support, and Customer Success to provide a seamless customer experience and help clients maximize the value of Kaseya’s IT and security management solutions.

Requirements

• At least 5 years of experience in account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
• Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
• Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
• Excellent written and verbal communication skills, including presentation and storytelling abilities.
• Experience building and executing strategic account plans.

Nice To Haves

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
• Familiarity with CRM tools such as Salesforce and data analytics platforms.
• Bachelor’s degree in Business, Technology, or a related field.
• MBA.

Responsibilities

• Serve as trusted advisor and primary liaison for a portfolio of high-value, complex key accounts.
• Develop in-depth account knowledge and strategic engagement plans.
• Identify expansion opportunities in existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions.
• Proactively manage contract renewals and customer satisfaction to maintain high retention rates across assigned accounts.
• Represent the voice of the customer within Kaseya and advocate internally for client-focused enhancements.
• Lead regular executive business reviews and provide insights through performance reporting, roadmap alignment, and risk mitigation plans.
• Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to support onboarding, adoption, and escalation resolution.
• Stay informed about industry trends and the competitive landscape to position Kaseya as a strategic partner in clients’ long-term IT strategies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed