Sr. Strategic Account Executive - Remote
About The Position
The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business. Acts as the client centric, client facing resource for assigned clients. Represents clients internally as advocate and coordinates with other functional areas within the company to implement client benefits, complete projects, and address service needs. May work closely with sales on prospective clients and RFP responses. The Strategic Account Executive is responsible for the up-selling of appropriate services to clients, renewal of existing contracts and retention of membership and client satisfaction. Must be self-directed and able to work in a less structured environment. Candidate will be able to hold him/herself accountable. Can be a resource, coach, and teacher to others. Must be able to assess and interpret customer needs and requirements and identify solutions and company capabilities. Can translate concepts into practice. Able to work on complex problems and issues and provide innovative and effective solutions that support both the client and the company's goals and objectives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. This person is preferred to work in the Central or Eastern time zone.
Requirements
- 4+ years of experience in PBM Client Relationship Management or Account Management
- Experience with PBM client contract, compliance, negotiation and upsell
- Experience partnering with PBM new client implementations
- Experience presenting to senior level client leadership
- Experience working with large national clients
- Proven ability to prioritize and meet deadlines
- Ability to travel up 25%
- Driver’s License and access to reliable transportation
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Nice To Haves
- Project Management Experience / Certification
- Advanced understanding of PBM industry
- Proven ability to work in self-motivated environment with limited supervision
- Proven ability to demonstrate professionalism both with internal and external clients
- Proven solid oral and written communication
- Proven solid negotiation skills
Responsibilities
- Management of book of business
- Secure renewal and upselling programs
- Manage ongoing contract relationships and service delivery to clients for ten or more accounts
- Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and partnership with brokers
- Build relationships with employer / group clients (not individual members) and partners with Optum Rx CARES, Optum Rx Pharmacy Account Manager, and UMR Account Management team for overall and day-to-day service delivery
- Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
- Mentoring and training new Strategic Account Executives
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
