Strategic Account Executive, TPA - Tampa, FL

UnitedHealth Group • Tampa, FL

9d • $60,000 - $130,000

About The Position

As a UMR Strategic Account Executive, you will develop strategic retention and growth plans for assigned customers and serve as an extension of their business. You will build and maintain customer relationships in a consultative capacity to support satisfaction, retention, contract renewal, revenue maintenance, and the addition of business lines. The role also provides consultative input on customer benefit plan design and health and welfare strategy through relationships with customers, brokers, and consultants.

You will manage customer relationships throughout their lifecycle, from RFP through renewal and implementation, and work with internal teams to deliver value and achieve account goals. The position includes quarterly customer meetings, annual strategic planning, communicating performance and value, supporting sales and marketing activities, and mentoring colleagues.

The salary range is $60,000–$130,000 annually based on full-time employment. The role is also eligible for sales-performance bonuses. Benefits are subject to eligibility requirements.

Requirements

• State health and life insurance license, or willingness to obtain one upon hire.
• At least 3 years of progressively responsible sales and/or service experience.
• Driver's license and access to reliable transportation.

Nice To Haves

• At least 3 years of strategic and consultative sales and/or account management experience.
• TPA experience.

Responsibilities

• Service and renew assigned customers year over year.
• Support customer loyalty and satisfaction, as measured by survey results and persistency.
• Establish and manage relationships with customers at multiple levels, acting as a healthcare consultant and trusted business advisor.
• Establish and manage relationships with consultants and brokers.
• Create and maintain a strategic retention and growth plan for each assigned customer in the formal Business Planning process.
• Strategically plan, negotiate, and influence interactions among customers, brokers or consultants, and internal team members to achieve account goals.
• Deliver value to customers through plan performance, account management, and service results.
• Develop detailed knowledge of assigned customers and their businesses beyond traditional healthcare information.
• Facilitate the customer relationship lifecycle from RFP through renewal, including new customer implementations.
• Explain value propositions to support upselling specialty and ancillary business and improving customer growth and retention.
• Select, lead, and leverage internal team members as part of the customer's Strategic Account Team.
• Plan and conduct quarterly customer meetings, identify trends, and offer solutions through the Insight Driven Solutions consultative and solutioning process.
• Prepare, host, and follow up on an annual strategic planning session with the customer.
• Articulate the value story and trend drivers, and track solution performance for customers.
• Participate in or represent account management in special projects.
• Provide sales and marketing support by participating in finalist presentations and health and benefit fairs for assigned customers.
• Assist in training and mentoring new Strategic Account Executives and other Account Management team members.
• Perform other duties as required.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase.
• 401(k) contribution, subject to eligibility requirements.
• Sales-performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed