Strategic Account Executive

Copeland

31d•$130,000 - $165,000•Remote

About The Position

The End User Strategic Account Executive is a key contributor to Copeland’s Cold Chain sales organization, responsible for driving growth through strategic engagement with food retail key customers, primarily grocery, drug, and convenience store chains. This role focuses on delivering tailored solutions that span refrigeration system controls, software, and services. Operating as a customer-centric sales leader, you will execute against a strategic sales plan, build and maintain long-term customer relationships, and ensure high levels of satisfaction. As part of the Copeland Commercial & Cold Chain sales team, you’ll collaborate closely across internal teams—including OEM and Aftermarket Sales—to align on product strategy, technical support, and account planning. You will assist in completing product and business strategies, maintaining customer product profiles, collaborating with multiple internal teams, developing key relationships, and providing technical support as needed. The ideal candidate will manage communications both internally and externally to ensure alignment.

Requirements

Bachelor's degree with a minimum of 3 years of business-to-business sales experience in a consultative role or equivalent combination of education and experience
Strong communication skills with the ability to engage both technical and executive decision-makers
Demonstrated success in consultative solution selling and navigating complex sales cycles
Experience in cross-functional team collaboration and change management
Proficiency in Microsoft Word, Excel, and PowerPoint

Nice To Haves

Deep knowledge of food retail market and buying practices; experience working in or selling into food retail or food service accounts, including supermarket, convenience chains, pharmacy, and dollar chains
Background in refrigeration of HVAC in one or more of the following areas: Sales, Service, Technical Support, Engineering, Product Management, or Sourcing
Intermediate to advanced HVAC, lighting, refrigeration, and electronic controls experience
Energy management/conservation experience or education
Salesforce CRM experience preferred

Responsibilities

Drive year-over-year sales growth through selling Cold Chain electronics products, software, and project services
Identify customer needs and develop customized, account-specific growth strategies that position Copeland as a long-term partner
Recognize and close cross-functional sales opportunities, including refrigeration compression, controls, and enterprise services to expand recurring revenue streams
Prepare and deliver compelling sales proposals and presentations tailored to customer goals
Participate in monthly forecasting and opportunity pipeline management reviews
Build and deepen relationships with key customer stakeholders, including executives, engineering, operations, project management, and design partners
Maintain accurate customer profiles, contact records, and sales opportunities in Salesforce CRM
Serve as a cross-functional liaison within Copeland to ensure strategic alignment and customer support