Strategic Account Director

Creation Technologies•Dallas, TX

18h•Remote

About The Position

The Strategic Account Director serves as the senior commercial leader for a portfolio of high-growth, high-revenue strategic accounts. As an individual contributor, this role is responsible for developing and executing account strategies that drive sustainable revenue growth, strengthen customer partnerships, and expand Creation Technologies' presence within key accounts. This position builds and maintains executive-level customer relationships, translating customer objectives into actionable business strategies and ensuring the delivery of tailored, value-driven solutions. Acting as the primary voice of the customer within the organization, the Strategic Account Director partners closely with cross-functional teams to align business priorities, enhance customer satisfaction, drive retention, and identify opportunities for long-term growth. The ideal candidate will be located in the Dallas, Texas area; however, remote candidates with relevant experience will also be considered.

Requirements

A bachelor’s degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered.
A minimum of ten years of experience in manufacturing and program or account management is required, with a strong technical aptitude and a proven track record of success in managing strategic programs and building long-term customer relationships.
Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics.
The ability to translate customer goals into strategic internal action is essential.
Advanced proficiency in Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) tools, and the full Order-to-Cash (OTC) process.
Strong communication skills are necessary to engage stakeholders at all levels, with the capacity to simplify complex topics and tailor messaging to diverse audiences.
Conflict resolution skills.
Cross-functional leadership without direct authority.
The ability to foster alignment across departments.
A high level of technical aptitude.
Data-driven decision-making.
Customer-centric thinking.

Responsibilities

Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share of wallet (SOW) growth for assigned accounts.
Leverage deep EMS industry knowledge and technical acumen to identify growth opportunities, guide solution development, differentiate Creation’s value proposition, and strengthen strategic partnerships.
Spearhead mutually beneficial contract and pricing negotiations to maximize partnership value.
Lead commercial engagement activities, including adherence to contract terms, pricing structures and technical specifications, to optimize financial performance.
Collaborate with DPMs and cross-functional teams to improve execution and ensure high standards of service and delivery.
Act as the primary customer advocate to influence internal stakeholders by ensuring responsiveness, alignment, and continuous improvement.
Oversee the collection and analysis of customer insights to develop and execute strategic initiatives that enhance service models, drive operational excellence, and strengthen long-term competitive advantage.
Drive partnerships with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions that advance business goals.
Proactively address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks.
Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to promote transparency and enable strategic, data-informed decisions.
Contribute to company-wide projects, initiatives, or other responsibilities as assigned.