Strategic Account Director

Acclaro

3d•Remote

About The Position

As a Strategic Account Director, you’ll own and grow a portfolio of Acclaro’s most valuable global accounts, acting as both a commercial leader and a trusted strategic advisor. You’ll shape long-term account strategy, unlock new revenue streams, and influence executive stakeholders to drive meaningful, scalable growth. This is more than an expansion role—you’ll take a holistic view of account performance, aligning client business goals with Acclaro’s solutions to deliver sustained impact. You’ll lead complex, multi-threaded engagements, orchestrate cross-functional teams, and elevate our partnerships to new levels of strategic value. If you thrive in high-impact environments, enjoy navigating ambiguity, and love building deep, executive-level relationships that translate into long-term growth, this is your next big move.

Requirements

8+ years of experience in strategic account management, enterprise sales, or client leadership roles within localization, SaaS, or global services
Proven track record of managing and growing large, complex enterprise accounts (multi-million ARR)
Think beyond transactions and bring a strong strategic mindset to account planning and client engagement
Influence confidently at the C-suite level and navigate multi-stakeholder global organizations with ease
Skilled in structuring and closing complex, high-value deals across global environments
Thrive in ambiguous, fast-paced environments and take full ownership of outcomes
Combine strong commercial acumen with a deep understanding of client business drivers and industry trends
Use CRM systems (HubSpot or similar) to manage pipeline, forecasting, and performance

Nice To Haves

Experience leading global account strategies across multiple regions and business units
Expertise in localization, AI-driven language solutions, or adjacent technologies
Strong track record of leading enterprise transformations or large-scale programs
Demonstrate thought leadership internally or externally (mentoring, speaking, industry presence)
Multilingual or bring significant international business experience

Responsibilities

Own the end-to-end performance of a portfolio of strategic accounts, including revenue growth, retention, and long-term value creation
Develop and execute multi-year account strategies aligned with client business objectives and global expansion goals
Build executive-level relationships and act as a trusted advisor, shaping client roadmap and investment priorities
Lead complex deal cycles, including enterprise-wide agreements, global programs, and multi-stakeholder negotiations
Identify and unlock new growth opportunities across business units, geographies, and buyer segments to expand wallet share
Orchestrate cross-functional teams (Sales, Customer Success, Delivery, Product) to deliver seamless and high-impact client outcomes
Drive executive business reviews (QBRs/EBRs), providing strategic insights and forward-looking recommendations
Maintain accurate portfolio forecasting and leverage data to inform decision-making and performance optimization