Store Trainer

Brookshire's•Tyler, TX

16h•Onsite

About The Position

The Store Trainer coordinates with retail management to train and develop partners, working closely with front-end partners to ensure training guidelines are followed. The role monitors and reports partner progress to management and recommends training opportunities. Training includes onboarding new hires and conducting sessions using materials provided by corporate, including on-the-job and refresher training. The Store Trainer also supports customer service, store presentation, and a clean, safe, and sanitary environment. Work is generally performed in a retail store.

Requirements

High school diploma or GED.
One or more years of related experience.
HIPAA certification.
Food Handler certification.
TABC/LACT/AATC certification where applicable.
Intermediate understanding of Company checkout policies and procedures.
Intermediate knowledge of and compliance with applicable state laws regarding alcohol, tobacco, and lottery sales.
Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
Strong organizational and time-management skills.
Ability to motivate others and work well with a team.
Detail-oriented, with the ability to evaluate partner performance and make corrections tactfully.
Ability to learn new processes and transfer knowledge to others.
Ability to perform basic Microsoft Office functions.
Ability to maintain confidentiality regarding sensitive information.
Ability to communicate effectively in writing and verbally with customers and partners.
Ability to work flexible schedules, including nights, weekends, and holidays.
Must be attentive to potential hazards and take the stated steps to address or report them.
Partners must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.

Responsibilities

Work with upper management to train and develop partners.
Conduct retail partner onboarding and introduce new hires to Company policies, procedures, people, and culture.
Collaborate with retail management to identify partners who need training and ensure required training modules are completed.
Stay current on Company policies, procedures, business initiatives, and technologies.
Conduct training sessions using corporate-provided materials, including on-the-job and refresher training.
Report partners’ progress during training periods to management.
Assist partners with position-specific task problems and suggest improvements to work procedures to management.
Help front-end partners provide friendly, customer service-oriented assistance, making on-the-spot corrections as needed.
Ensure the store is presentable for the customer shopping experience.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Address potential hazards by remedying them or placing appropriate warning signs or devices as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.