Store Trainer

Brookshire Grocery Company•New Roads, LA

7d•Onsite

About The Position

The Store Trainer coordinates with retail management to train and develop partners, working closely with front-end partners to ensure training guidelines are followed. The role monitors and reports partner progress to management and recommends training opportunities. It conducts onboarding and training sessions, helps partners address position-specific tasks, and supports friendly, customer-oriented service and a clean, safe, sanitary, and presentable store environment.

Requirements

High school diploma or GED and at least one year of related experience.
HIPAA certification.
Food Handler certification.
TABC/LACT/AATC certification where applicable.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
Intermediate understanding of Company checkout policies and procedures.
Intermediate knowledge of and compliance with applicable state laws regarding alcohol, tobacco, and lottery sales.
Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
Strong organizational and time management skills.
Ability to motivate others and work well with a team.
Detail-oriented.
Ability to evaluate partner performance and make corrections tactfully.
Ability to learn new processes and transfer knowledge to others.
Ability to perform basic Microsoft Office functions.
Ability to maintain confidentiality regarding sensitive information.
Ability to communicate effectively with customers and partners in writing and verbally.
Ability to work flexible schedules, including nights, weekends, and holidays.
Must attend work as required.

Responsibilities

Work with upper management to train and develop partners.
Conduct retail partner onboarding and introduce new hires to Company policies, procedures, people, and culture.
Collaborate with retail management to identify partners needing training and ensure required training modules are completed.
Stay current on Company policies, procedures, business initiatives, and technologies.
Deliver training using materials provided by corporate, including on-the-job and refresher training.
Report partner progress during training periods to management.
Assist partners with position-specific task problems and suggest improvements to work procedures to management.
Work with front-end partners to promote friendly, customer service-oriented conduct and make on-the-spot corrections as needed.
Help ensure the store is presentable for customers.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Identify potential hazards, remedy them or place appropriate warnings or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.