Store Trainer

Brookshire's•Bridgeport, TX

11d•Onsite

About The Position

The Store Trainer coordinates with retail management to train and develop partners. The role works closely with front-end partners to ensure training guidelines are followed, monitors and reports partner progress to management, and recommends training opportunities. The position also supports customer service, store presentation, and a clean, safe, and sanitary working and shopping environment. The Store Trainer conducts partner onboarding, introduces new hires to Company policies, procedures, people, and culture, and leads training sessions using materials provided by corporate. Training may include on-the-job and refresher training. The role collaborates with management to identify training needs and ensure required training modules are completed, while staying current on Company policies, procedures, business initiatives, and technologies. This position is generally performed in a retail store and may involve exposure to non-weather-related extreme temperatures and wet, slippery, or damp conditions. The work environment has a quiet to moderate noise level. Flexible schedules, including nights, weekends, and holidays, are required.

Requirements

High school diploma or GED.
One or more years of related experience.
HIPAA certification.
Food Handler certification.
TABC/LACT/AATC certification where applicable.
Intermediate understanding of Company checkout policies and procedures.
Intermediate knowledge of and compliance with state laws regarding alcohol, tobacco, and lottery sales, as applicable.
Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
Strong organizational and time management skills.
Ability to motivate others and work well with a team.
Detail-oriented approach.
Ability to evaluate partner performance and make corrections tactfully.
Ability to learn new processes and transfer knowledge to others.
Ability to perform basic Microsoft Office functions.
Ability to maintain confidentiality regarding sensitive information.
Effective written and verbal communication with customers and partners.
Ability to work flexible schedules, including nights, weekends, and holidays.
Partners must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.

Responsibilities

Work with upper management to train and develop partners.
Conduct retail partner onboarding and introduce new hires to Company policies, procedures, people, and culture.
Collaborate with retail management to identify partners who need training and ensure required training modules are completed.
Stay current on Company policies, procedures, business initiatives, and technologies.
Use corporate teaching materials to conduct training sessions, including on-the-job and refresher training.
Report partner progress during training periods to management.
Assist partners with position-specific task problems and suggest work-procedure improvements to management.
Work with front-end partners to support a friendly, customer service-oriented attitude and make on-the-spot corrections when needed.
Ensure the store is presentable for the customer shopping experience.
Maintain a clean, safe, and sanitary work and shopping environment by following Company safety procedures.
Notice potential hazards, remedy them or place appropriate warnings or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.
Attend work as required.