Store Trainer

Brookshire Grocery Company•Fate, TX

6d•Onsite

About The Position

The Store Trainer coordinates with retail management to train and develop partners, working closely with front-end partners to ensure training guidelines are followed. The role monitors and reports partner progress to management and recommends training opportunities. It conducts onboarding for new retail partners, introduces them to Company policies, procedures, people, and culture, and delivers training sessions using materials provided by corporate. The trainer also supports partners with position-specific tasks, helps improve work procedures, promotes friendly customer service, and helps maintain a presentable, clean, safe, and sanitary store environment.

Requirements

High school diploma or GED.
One or more years of related experience.
HIPAA certification.
Food Handler certification.
TABC/LACT/AATC certification where applicable.
Intermediate understanding of Company checkout policies and procedures.
Intermediate knowledge of and compliance with applicable state laws regarding alcohol, tobacco, and lottery sales.
Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
Strong organizational and time-management skills.
Ability to motivate others and work well with a team.
Attention to detail.
Ability to evaluate partner performance and make corrections tactfully.
Ability to learn new processes and transfer knowledge to others.
Ability to perform basic Microsoft Office functions.
Ability to maintain confidentiality regarding sensitive information.
Effective written and verbal communication with customers and partners.
Ability to work flexible schedules, including nights, weekends, and holidays.
Must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.
Attendance at work is required.

Responsibilities

Work with upper management to train and develop partners.
Conduct retail partner onboarding and introduce new hires to Company policies, procedures, people, and culture.
Collaborate with retail management to identify partners who need training and ensure required training modules are completed.
Stay current on Company policies, procedures, business initiatives, and technologies.
Use corporate teaching materials to conduct training sessions, including on-the-job and refresher training.
Report partners’ progress during training periods to management.
Help partners address position-specific task problems and suggest improvements to work procedures to management.
Work with front-end partners to promote friendly, customer service-oriented behavior and make on-the-spot corrections as needed.
Help ensure the store is presentable for customers.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Remain alert to potential hazards, remedy them or place appropriate warning signs or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.