Store Trainer

Brookshire Grocery Company•Athens, TX

2d•Onsite

About The Position

The Store Trainer coordinates with retail management to train and develop partners, working closely with front-end partners to ensure training guidelines are followed. The role monitors and reports partner progress to management and recommends training opportunities. The trainer conducts onboarding for new retail partners, introduces them to Company policies, procedures, people, and culture, and delivers training sessions using materials from corporate. Training may cover on-the-job instruction, refresher training, and other areas. The role also helps partners with position-specific tasks, supports customer service and store presentation, and maintains a clean, safe, and sanitary work and shopping environment. The position is generally performed in a retail store. It requires flexible scheduling, including nights, weekends, and holidays, and occasional exposure to extreme hot or cold conditions and wet, slippery, or damp conditions.

Requirements

High school diploma or GED.
One or more years of related experience.
HIPAA certification.
Food Handler certification.
TABC/LACT/AATC certification where applicable.
At least 21 years of age to drive for Company business, in accordance with the BGC Business Driver Policy.
Intermediate understanding of Company checkout policies and procedures.
Intermediate knowledge of and compliance with applicable state laws regarding alcohol, tobacco, and lottery sales.
Intermediate knowledge of anti-money laundering and other government regulations related to monetary transactions.
Strong organizational and time-management skills.
Ability to motivate others and work well with a team.
Detail-oriented approach.
Ability to evaluate partner performance and tactfully make corrections as needed.
Ability to learn new processes and transfer knowledge to others.
Ability to perform basic Microsoft Office functions.
Ability to maintain confidentiality regarding sensitive information.
Effective written and verbal communication with customers and partners.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to attend work as required.
Physical ability to occasionally push, pull, maneuver, or lift objects weighing up to 40 pounds; occasionally bend, kneel, squat, stand, or walk; and frequently sit for long periods.
Ability to use close and distance vision, depth perception, or focusing ability continuously; talk and hear frequently; and use hands for reaching, touching, handling, and fine finger movements frequently.

Responsibilities

Work with upper management to train and develop partners.
Conduct retail partner onboarding and introduce new hires to Company policies, procedures, people, and culture.
Collaborate with retail management to identify partners who need training and ensure required training modules are completed.
Stay current on Company policies, procedures, business initiatives, and technologies.
Use corporate teaching materials to conduct training sessions, including on-the-job and refresher training.
Report partners’ progress during training periods to management.
Assist partners with position-specific tasks and suggest improvements to work procedures.
Work with front-end partners to promote friendly, customer service-oriented conduct and make on-the-spot corrections as needed.
Ensure the store is presentable for customers.
Maintain a clean, safe, and sanitary work and shopping environment by following Company safety procedures.
Identify potential hazards, remedy them or place appropriate warnings as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.