seasonal

Michaels Stores•Tulsa, OK

6d•Onsite

About The Position

Provide friendly customer service by helping customers shop, locate products, and find solutions. Ensure a fast and friendly checkout experience while completing cash handling to standards. Support store operations through truck unloading, stocking, planogram work, merchandise recovery, and maintenance to keep the store well merchandised and in stock. Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and support shrink and safety programs. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. The position is in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be assigned when retrieving shopping carts or unloading trucks. The Frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Team members must be at least 16 years old. Michaels provides reasonable accommodations for qualified individuals with disabilities.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and execute cash handling to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Follow Standard Operating Procedures (SOPs), company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.