Seasonal

Michaels Stores•Santa Fe, NM

3d•Onsite

About The Position

The Store Team Member delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role provides fast and friendly checkout, including cash handling, and engages customers about the Rewards program, Private Label Credit Cards, and Voice of Customer surveys. It also supports omnichannel services such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The position includes unloading trucks, stocking merchandise, completing planogram processes, recovering and maintaining merchandise, and performing Store In Stock Optimization (SISO) and ad set duties as assigned. Team members support shrink and safety programs and follow company procedures, policies, and applicable legal requirements. The role is cross-trained in Custom Framing sales and production and includes other duties as assigned. This is a seasonal store position in a public retail setting. Work may involve climate-controlled public areas, stock rooms that may not be climate controlled, and outdoor work retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. Michaels requires team members in this role to be at least 16 years old.

Requirements

Must be at least 16 years old.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including BOPIS and SFS.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, including returns and general store recovery.
Perform SISO and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards, including applicable legal requirements.
Interact respectfully and positively with others, promote the organization’s vision and values, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.