Store Team Lead

Crocs • Orange, CA

3d

About The Position

At Crocs, Inc., the Store Team Lead helps create memorable consumer experiences and supports a passionate, goal-oriented retail team. The role delivers outstanding service while carrying out key holder duties, including opening and closing procedures, cash handling, store recovery, and keeping the store business-ready. The Team Lead supports store operations across departments, guides day-to-day activities in an assigned area, and works with Store Management to achieve sales goals. The role requires schedule flexibility and the ability to meet the described physical demands of a retail store environment.

Requirements

• Must be at least 18 years old.
• 2–3 years of retail experience.
• Flexibility to work nights, weekends, holidays, and extended hours; regular attendance and punctuality are essential.
• Ability and desire to succeed in a high-growth, fast-paced retail environment.
• Ability to move merchandise with appropriate equipment between the backroom and sales floor.
• Ability to place and arrange items on shelves and racks.
• Ability to climb and descend ladders while carrying merchandise.
• Ability to lift 30 pounds or more with assistance.
• Ability to remain on feet for at least 8 hours per shift and continuously move throughout the store.
• Ability to stand, walk, kneel, or balance for extended periods.
• Ability to read and comprehend instructions, reports, and information on computer or register screens, and input information into a computer.

Nice To Haves

• Prior store leadership experience.

Responsibilities

• Deliver outstanding consumer experiences by applying the C.H.A.R.M service model.
• Support a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs, Inc. core values.
• Assist across store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
• Lead by example on the sales floor and work with Store Management to achieve and exceed personal and team sales goals through selling strategies and consumer engagement.
• Manage day-to-day team activities in an assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up while maintaining high service standards.
• Stay informed about product collaborations, launches, and brand initiatives and share that knowledge with consumers.
• Perform key holder duties, including opening and closing procedures, cash handling, store recovery standards, and preparing the store for business.
• Follow Crocs policies and procedures, including Asset Protection, shortage prevention, inventory control, and compliance initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed