Full-Time Administrative Assistant

Kohl's•State College, PA

1d•Onsite

About The Position

As Store Support Lead, you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day-to-day communication that supports excellent customer service and operational efficiency. The role also includes cross-training and regularly working in various store departments or areas as scheduled, such as the salesfloor, point of sale, and operations. Lead roles at Kohl’s are expected to foster an engaged and inclusive culture, demonstrate a customer-service mindset, lead by example, maintain operational and merchandising standards, complete multiple tasks within established timeframes, reinforce company policies and guidelines, and follow safety policies. The position requires the ability to complete company training, comply with dress code requirements, use computers and store technology, maintain prompt and regular attendance, and meet scheduling requirements. The role requires frequent lifting up to 50 pounds and occasional lifting of more than 50 pounds with a two-person lift, as well as frequent physical movement and the ability to sit, stand, or walk for a scheduled shift of at least eight hours. Pay starts at $17.75.

Requirements

Must be 18 years of age or older.
Strong verbal and written communication and interpersonal skills.
Flexible availability, including days, nights, weekends, and holidays.
Ability to perform the role’s accountabilities and satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to use a computer for communication, scheduling, maintaining detailed records, and reviewing data and spreadsheets.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to sit, stand, or walk for the duration of a scheduled shift of at least eight hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Experience making decisions and solving problems in a fast-paced environment.
Retail or service industry experience.

Responsibilities

Support and resolve store associate and administrative needs by carrying out payroll, scheduling, cash-office duties, and supply orders in partnership with the store leadership team.
Plan, communicate, and share information with team members using company tools and technology, following guidance for daily, weekly, and monthly routines.
Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
Facilitate orientation when directed and accurately onboard new associates in accordance with compliance guidelines and Kohl’s best practices.
Accurately perform assigned operational tasks and shortage-reduction programs in accordance with Kohl’s best practices.
Monitor and follow up on store completion of training, surveys, and audits to ensure deadlines are met.
Maintain in-store technology devices, including handheld scanners and two-way radios.
Communicate and guide store technology issues through resolution.
Complete assigned cross-training and regularly work in various store departments or areas as scheduled.
Act with integrity and honesty and foster teamwork in an engaged and inclusive culture.
Use good judgment when making decisions and involve appropriate partners as needed.
Demonstrate a customer-service mindset, anticipate customer needs, and resolve issues satisfactorily.
Lead by example by personally meeting or exceeding individual goals, such as productivity, credit, and loyalty goals.
Maintain operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
Complete multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Adhere to company safety policies to help ensure the safety of associates and customers.
Perform other responsibilities as assigned.