Store Supervisor, Route 3 Plattsburgh (Upstate NY)

TD • Plattsburgh, NY

11d • $24 - $34 • Onsite

About The Position

The Store Supervisor oversees day-to-day team activities to support operational excellence, compliance, and the achievement of operational, customer, and sales objectives. The role provides work direction and coaching to advice and service colleagues, monitors teller and platform workflows, and helps ensure that customers receive personalized service and financial advice. When another manager is absent, the supervisor is expected to manage the store and be able to run the teller side and platform and handle customer escalations.

The supervisor supports customer acquisition, retention, and relationship growth through sales and advice activities, lead management, customer outreach, appointments, and referrals. The position also supports loan-product conversations and application intake and requires active NMLS registration. Operational duties include cash and vault management, transaction oversight, fraud prevention, regulatory compliance, record accuracy, and resolution or escalation of operational issues. The role leads, develops, and coaches colleagues, supports performance management under the direction of the Manager, and helps maintain a professional, safe, and compliant store environment.

This position is based in Plattsburgh, New York. The stated pay range is $24.00–$33.50 USD. The job includes continuous sedentary work and use of standard office equipment, frequent standing and walking, and occasional domestic travel and various physical activities such as lifting, bending, and reaching. It is subject to eligibility requirements for a covered financial institution and NMLS registration, as well as criminal background and credit report checks.

Requirements

• High school diploma or GED required.
• At least 2 years of related experience working with customers and/or in sales, or equivalent.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with the NMLS; the role requires active registration status.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to provide direction, supervise, and lead others.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision-making and problem-solving.
• Ability to multitask and maintain order in the store.
• Working knowledge of Outlook, Lotus Notes, Word, and Excel.
• Ability to provide community services.
• Ability to perform the physical and cognitive functions described, including continuous sitting, concentration, reading, writing, and comprehending instructions; frequent standing and walking; and occasional lifting and other movements.

Nice To Haves

• Undergraduate degree.
• Notary license.
• Previous supervisory experience or demonstrated ability in providing direction, decision-making, coaching, and oversight of customer service.
• Proven ability to meet and exceed customer expectations.

Responsibilities

• Supervise and provide day-to-day leadership and work direction to advice and service colleagues, supporting store and individual objectives.
• Monitor teller and platform workflows, prioritize tasks, and delegate duties and responsibilities.
• Promote operational excellence and compliance with bank policies, procedures, and regulatory guidelines.
• Manage cash handling, vault operations, negotiable items, currency levels and shipments, fraud prevention, controllable expenses, customer privacy, and colleague safety.
• Lead, coach, and develop colleagues on customer service, product knowledge, advice conversations, and customer complaint resolution.
• Support customer acquisition, retention, and relationship deepening through sales and service activities, lead management, referrals, outreach, and appointments.
• Engage customers in loan-product conversations and facilitate application intake while maintaining active NMLS registration.
• Provide customer advice, complete transactions, use customer relationship tools, handle inquiries and escalations, and resolve customer concerns.
• Support lobby leadership and maintain a professional, inviting, and compliant store environment.
• Approve and process routine to advanced financial transactions in accordance with bank policies and procedures.
• Plan and coordinate store activities, resolve operational issues, complete administrative duties, and escalate non-standard or high-risk transactions as needed.
• Ensure customer documentation and transaction records are accurate and consistent with applicable rules and regulations.
• Support timely completion of business processes, due diligence, and process improvement opportunities.
• Set and monitor team objectives, provide feedback and performance input, onboard colleagues, and support their professional development.
• Maintain effective colleague communication and working relationships, and promote a fair, diverse, and cohesive team environment.
• Under the Manager’s direction, participate in performance management activities for the teller and platform teams.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.
• Base salary and variable compensation or incentive awards, with potential eligibility for cash and/or equity incentive awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED