Store Sales Manager

Mattress Firm • Danbury, CT

5d • Onsite

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives across multiple store units, achieving sales performance goals by holding associates accountable for in-store merchandising execution. The role leads selling programs, drives related KPI results, and supports the omnichannel experience while ensuring teams put customers at the center and create an engaging environment for team members. The manager coaches associates, develops their skills and performance, and fosters a collaborative, motivated team.

Responsibilities include onboarding and building teams, conducting individual meetings and 30-, 60-, and 90-day check-ins, and maintaining knowledge of team members’ motivations and aspirations. The manager oversees workforce management and scheduling, analyzes reporting to determine staffing needs, and ensures compliance with company policies and state regulations. The position also involves providing product and technical knowledge, identifying skill gaps and coaching associates, and achieving store financial targets through effective execution and customer service.

The Store Sales Manager ensures merchandising, marketing, and point-of-purchase standards; partners with marketing on store social media; oversees opening and closing procedures, inventory, merchandise flow, cash handling, and sales processing; and maintains awareness of competitors. The manager follows company procedures for product transfers and inventory, partners with leadership and corporate teams, and carries out company initiatives and other activities requested by a supervisor.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull 50 or more pounds.

Responsibilities

• Lead Mattress Firm’s vision and company initiatives across multiple store units.
• Achieve sales performance goals and hold associates accountable for in-store merchandising execution.
• Lead selling programs, drive related KPI results, and support the omnichannel experience.
• Coach associates and develop their skills and performance while fostering a collaborative, motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
• Develop and maintain a team bio book with insights about team members.
• Conduct 30-, 60-, and 90-day check-ins with new team members.
• Manage workforce activities, including store staffing schedules and reconciling punches, using Operations support and tools.
• Ensure company policies, appearance and functionality standards, and state regulations are followed.
• Represent the company brand professionally in internal and external interactions.
• Follow company procedures for product transfers and proper inventory documentation.
• Analyze company reporting to determine staffing levels and partner with leadership on staffing changes.
• Provide product and technical knowledge to associates and customers as a subject matter expert.
• Analyze reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy.
• Ensure timely store opening and closing procedures.
• Manage stock inventory levels and review merchandise flow for accurate stock.
• Follow cash-handling procedures, including payment acceptance and deposits.
• Adhere to sales-processing policies for customer invoicing.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies.
• Partner with leadership and corporate partners as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed