STORE MANAGER-SALES

La-Z-Boy•Bellingham, WA

3d•$80,200 - $95,000

About The Position

The Store Manager is a dynamic leader responsible for personal and store sales, leading and developing a team, managing store operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. The role influences the store’s financial health, team morale and development, operational efficiency, and reputation in the community. The store may generate up to $5 million in annual revenue, and the manager may lead up to 15 direct reports. The position is expected to uphold high standards of ethics, integrity, and professionalism. The role includes providing sales guidance and training; managing the employee life cycle and building a high-performing, engaged team; achieving operating benchmarks and maintaining profitability; modeling customer service and sales processes; championing the company’s brand and visual standards; and overseeing administrative, accounting, meeting, promotional, and operational activities. The stated schedule is 40 hours per week and must accommodate business needs, including evenings, weekends, and holidays. Total compensation is listed as $80,200–$95,000 per year, inclusive of base pay, commission, and bonus. Base pay is $80,200 per year. Commission is uncapped on written sales: 3% on La-Z-Boy Design Sales and 2% on other sales. There is also a monthly bonus opportunity of up to $1,500 based on defined group sales goals. Benefits for U.S. employees and their families include medical, vision, dental, and basic life insurance; a 401(k) with company match of up to 6%; 9–11 paid holidays per year; two weeks of prorated vacation for new hires; and either personal time for non-exempt employees or state-mandated sick time.

Requirements

Bachelor’s degree or equivalent experience.
3–5 years of experience in a business unit with a retail sales emphasis.
Proficiency in Microsoft Office 365.
Financial understanding.
Interpersonal communication skills.
Analytical abilities and goal orientation.
Team management and customer service skills.
Ability to lift and/or carry up to 50 pounds.
Ability to stand for long periods.
Nearly continuous repetitive hand motions, hearing, and listening.
Ability to sit, walk, bend, and stoop as required.
Ability to pass a background check and drug screen.

Nice To Haves

Experience managing in a retail environment with a strong focus on sales.
Thorough understanding of profit and loss.
Strong business acumen.
Advanced interpersonal and communication skills, and experience building effective relationships.

Responsibilities

Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and performance.
Lead and supervise the employee life cycle, including recruitment, selection, training, development, and succession planning.
Cultivate and maintain a high-performing team, improve employee engagement, and foster a positive workplace culture.
Communicate effectively.
Achieve or surpass store and annual operating benchmarks.
Evaluate team performance, objectives, and behaviors.
Model, learn, and teach established sales and design processes while exceeding customer expectations.
Maintain store profitability by managing profit and loss statements, financial metrics, and margins.
Model and teach product knowledge.
Champion the company’s brand strategy and customer experience.
Align merchandising, pricing, and product flow with company standards.
Maintain brand visual standards and cleanliness in employee and customer areas.
Use store visit forms.
Host regular weekly, monthly, and quarterly staff meetings.
Ensure proper execution of existing and new systems and administrative procedures.
Collaborate with support teams to achieve operational excellence.
Follow legal and efficient accounting procedures.
Plan and execute sales promotions, events, and projects to improve the market and company.
Work the schedule and hours required by business needs, including evenings, weekends, and holidays.