Store Sales Manager

Tractor Supply Company • Waco, TX

2d

About The Position

The Store Sales Manager leads customer experience, selling and service, front-of-store presentation, Team Leader execution, and sales capability in stores with more than $8 million in sales. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution through the Sales Team, and key sales-floor presentation standards. The position supports the Store Manager with sales and profit, planning, Team Member development, and daily execution as assigned.

The role requires regular and predictable attendance, schedule flexibility based on business needs, and a service-oriented approach. The manager promotes a safe and productive environment, coaches and holds Team Members accountable, and completes related documentation accurately and on time. Work is generally indoors with moderate noise, but includes outdoor areas and work in adverse weather. Shifts generally last at least four hours and may exceed eight hours. This is a non-sedentary position requiring movement throughout the store and outdoor areas, operation of store equipment, and the ability to lift and move merchandise.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years old and have a valid driver’s license.
• High school diploma or equivalent is required.
• Ability to read, write, and count accurately.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute the principal responsibilities of Team Members.
• Ability to work assigned schedules based on business needs and maintain regular, predictable attendance.
• Physical ability to move and transfer merchandise weighing up to 50 pounds and push or pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
• Ability to occasionally lift or reach overhead; frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders; and move throughout the store for an entire shift.
• Ability to safely access all store areas and operate equipment needed to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to process information and merchandise through the point-of-sale system and complete documentation.
• Ability to communicate effectively in writing and verbally with Team Members and customers.
• Ability to successfully complete required training, including training and certification to dispense propane and certifications for other business needs.
• Ability to work outdoors in adverse weather conditions and travel as required.

Nice To Haves

• Prior sales and supervisory experience.
• Farming, ranching, pet/equine, or welding knowledge.
• Experience with Customer Service and selling skills.
• Bachelor’s degree from an accredited college or university in Business Administration or a related field.
• Ability to excel in a fast-paced work environment.

Responsibilities

• Deliver financial results and support the Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead Legendary Customer Experience and reinforce Leading with Legendary behaviors throughout the Sales Team.
• Lead Team Leaders and ensure ownership and execution of their assigned areas.
• Own Customer loyalty, selling skills, monthly Sales Team Member training, and selling metrics, including HIGH 5.
• Build and sustain a culture of product knowledge within the Sales Team.
• Maintain mobile merchandisers at the front of the store, Center Court presentation, Garden Center, Live Goods Center, and Tent standards.
• Ensure BOPIS picks are completed throughout the day through the Sales Team.
• Maintain vestibule presentation and cleanliness, front sidewalk presentation and signage, and 2-tier and 3-tier baskets according to presentation standards.
• Oversee front-end execution, including Cashier daily responsibilities and Customer Service expectations.
• Own the Worksheet Feed/Food Order process.
• Operate the cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
• Complete documentation associated with job duties accurately and promptly.
• Obtain licenses or certifications as needed by the business and perform other assigned duties.
• Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
• Travel as required in support of district needs and drive or operate a vehicle for business needs.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are offered to full-time and part-time Team Members; part-time eligibility is subject to the stated hours-worked and service requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED