Career Day in Tracy, CA!

Community Choice Financial Family of Brands•Tracy, CA

2d•Onsite

About The Position

Community Choice Financial Family of Brands is recruiting for opportunities on its Store Operations team, the frontline of the business. Team members help customers access financial solutions while delivering strong customer service and an overall positive experience. The job posting describes duties and qualifications for store positions generally and directs applicants to specific job listings for position-specific details. The role involves greeting and assisting customers, processing financial transactions, explaining services, supporting customer accounts and payments, participating in community and marketing events, maintaining the store, and following company policies, security procedures, and training requirements. In-store positions are in person only. The listed physical demands frequently include remaining stationary, standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating controls such as a keyboard.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling or cash drawer/vault management experience.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Greet and connect with customers to build lasting relationships, repeat business, and brand loyalty.
Help customers access the company’s financial solutions and provide a strong customer experience.
Review, validate, and accurately process customer transactions, including check cashing, money transfers, and loans or pawns.
Educate customers about transactions and offer financial services suited to their needs.
Assist with customer account management, collections, and accepting customer payments.
Participate in in-store and community events and external marketing.
Help maintain the store’s appearance and cleanliness.
Participate in ongoing training and follow company policies, procedures, and office security protocols, including cash drawer management.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities to move among the company’s brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other resources through the Employee Assistance Program for team members and their family members.
Free access to retailer discounts through the Discount Marketplace.
Paid time off that grows with tenure, starting at 12 days in the first year.