Career Day in Memphis, TN!

Community Choice Financial Family of Brands•Memphis, TN

4d•Onsite

About The Position

Community Choice Financial Family of Brands is seeking ambitious achievers and experienced leaders for its Store Operations team, which serves as the front line of the business and aims to provide excellent customer service and an outstanding customer experience. The job posting invites candidates to meet with a hiring manager at a Career Day in Memphis, Tennessee, and directs candidates to apply online. Specific positions may have additional essential functions described in their individual job listings. Team members build customer relationships, help customers access financial products, process transactions, support account management and collections, participate in community outreach and marketing, maintain the store, and follow company policies, security procedures, and training requirements. In-store positions are in person only.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, a POS system, Microsoft Office, and other computer systems.
Must be at least 18 years old, or 19 in Alabama.
Valid driver's license, auto insurance, and a personal vehicle available for use during the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the position's physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Greet and connect with customers to build lasting relationships, encourage repeat business, and support brand loyalty.
Help customers access the company's financial solutions and provide a positive customer experience.
Review, validate, and accurately process financial transactions, including check cashing, money transfers, and loans or pawns.
Explain transactions and offer personalized financial services suited to customers' needs.
Assist with customer account management, collections, and customer payments.
Participate in in-store and community events and external marketing.
Help maintain the appearance and cleanliness of the store.
Complete ongoing training, follow company policies and procedures, and observe office security protocols, including managing a cash drawer.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's eleven brands.
Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits that include dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing free access to mental health resources, life coaching, and other support for employees and their family members.
Free access to nationwide and local retailer discounts through the Discount Marketplace.
Paid time off that increases with tenure, starting at 12 days in the first year.