Store Operations Support Specialist (St. Louis, MO)

Domino's Corporate•St. Louis, MO

About The Position

The Store Operations Support Specialist conducts operations assessments at Domino’s stores throughout the United States, evaluating performance across product, service, image, food safety, team member safety, and technology and innovation. The specialist provides hands-on training during assessments, evaluates compliance with Domino’s standards and procedures, and visits stores in an assigned area multiple times per year. Travel outside the assigned area may be required to help meet team visit goals. The role also facilitates education and training on operations evaluation and improvement, partners with franchise and marketplace leaders to develop targeted training, communicates current and revised standards, and shares best practices. Additional duties include supporting special programs and onboarding, providing requested data, assisting with tests and launches of new products or innovations, and serving as a resource to the marketplace. The specialist maintains timely communication with the WRC, marketplace leaders, and franchisees; uses store data and technology to plan visits; schedules travel cost-effectively; and uses reports to keep visits on schedule. The position requires travel of 75–85%, including overnight travel, and a willingness to work three to four weekends per month.

Requirements

At least 1 year of General Management experience at a Domino’s Pizza store; 2 years preferred.
High school diploma.
Experience coaching and developing team members.
Proficiency in leveraging store technology and innovation to drive operational performance.
Ability to work independently and be results oriented.
Thorough understanding of Domino’s Pizza standards, policies, and procedures.
Appropriate computer and technology skills, including Microsoft Office.
Ability to give and receive constructive feedback and diffuse volatile situations.
Outstanding verbal, written, and presentation communication skills.
Strong interpersonal, time-management, and organizational skills.
Effective coaching and motivational skills and a professional demeanor.
Ability to travel 75–85%, including overnight travel.
Willingness to work 3–4 weekends per month.
Recommendation from a franchisee, Director of Corporate Operations, or equivalent.

Nice To Haves

Two years of General Management experience at a Domino’s Pizza store.
Experience as a multi-unit supervisor or Operations Trainer.
History of exceptional evaluation scores as a role-model operator.

Responsibilities

Conduct operations assessments in U.S. stores, evaluating product, service, image, food safety, team member safety, and technology and innovation.
Provide hands-on training during assessments and evaluate store systems for compliance with Domino’s standards and procedures.
Visit stores in the assigned area multiple times per year and assist the team in meeting visit goals, including by traveling outside the assigned area when needed.
Facilitate educational programs on operations evaluation and improvement.
Partner with FBCs, franchisees, MCOs, and Marketplace Trainers to develop targeted training to improve operations.
Proactively educate the marketplace on current and revised standards.
Perform calibration visits with marketplace leaders and assess and share best practices.
Participate in special programs, including Domino’s Pizza Prep School, and in FBC, franchisee, and specialist onboarding.
Gather and provide specialized data upon request.
Support testing and rollout of new innovations or product launches and serve as a marketplace information resource.
Maintain timely and accurate communication with WRC, marketplace leaders, and franchisees.
Use store data, technology, and reports to plan visits and ensure they are completed on schedule.
Schedule travel in the most cost-effective manner.
Facilitate and participate in team and individual meetings.