Store Operations Manager #332 - Short Pump, VA

Academy Sports • Richmond, VA

13d • $57,000 - $80,500

About The Position

The Store Operations Manager drives operational excellence across the store and has direct leadership accountability for store Operations, including Asset Protection, Cashiers, Loss Prevention, Inventory Control, and Maintenance. The role leads and coordinates team members through effective supervision, communication, and execution to ensure store standards are consistently met, while influencing store performance, customer satisfaction, and profitability.

The manager provides hands-on operational direction across departments, supports sales, service, and safety standards, and partners with store leaders to set priorities, coach team members, and respond to business needs. The role involves planning staffing, training, payroll, and schedules; managing inventory flow and merchandising execution; and using business reports, dashboards, and retail analytics to inform decisions. It also includes compliance oversight for firearm sales, required certifications, and adapting to omnichannel operations and evolving retail technology.

This is a full-time role averaging 45–50 hours per week during peak times. Schedules vary according to business needs and may include evenings, weekends, and holidays. The work involves extended periods standing and moving throughout the store, physical tasks such as lifting up to 50 pounds, repetitive merchandise tasks, and using ladders or step stools.

Requirements

• At least 3 years of relevant leadership, management, or work experience.
• Demonstrated success leading departments of up to 40 team members while driving operational excellence and sales performance.
• Strong supervisory, leadership, coaching, development, and accountability skills.
• Customer-focused mindset and commitment to exceptional service.
• Effective problem-solving, verbal and written communication, active listening, and presentation skills.
• Business acumen, including understanding financial impacts, market dynamics, and profitability targets.
• Ability to read, analyze, and interpret business reports, professional publications, procedures, and regulatory requirements.
• Sound judgment and reasoning skills for timely, appropriate decisions in a fast-paced environment.
• Working knowledge of inventory systems, order processing, payroll systems, and Microsoft Office applications.
• Experience using data dashboards, reporting tools, and AI-supported retail analytics to inform decisions.
• Ability to apply basic mathematical concepts and follow written, oral, and diagram-based instructions.
• Ability to complete and maintain required Firearms Sales and Power Industrial Truck certifications.
• Ability to audit firearm sales and ensure compliance with federal and state requirements, including accurate ATF Form 4473 completion, background-check verification, and final approval.
• Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.
• Ability to remain on your feet and move throughout the store for extended periods.
• Ability to walk, bend, reach, pull, carry, and lift items up to 50 pounds; complete repetitive tasks such as scanning, stocking, and folding merchandise; and use ladders or step stools.
• Acceptable hearing and vision to perform job duties.
• Ability to adapt to shifting priorities and adhere to company policies and professional standards.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Provide overall leadership and accountability for store operational execution and excellence.
• Lead Operations team members and participate in hiring, training, discipline, recognition, development, and separation decisions.
• Direct and oversee Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control, and Seasonal Team Members, maintaining customer-service standards.
• Develop and execute strategies to meet weekly and monthly operational goals, including staffing plans, training, payroll management, and scheduling.
• Drive workforce productivity, efficiency, and continuous improvement.
• Ensure compliance with sales, safety, and security standards, company policies, and regulatory requirements.
• Maintain departmental zoning and adherence to store and company standards.
• Oversee execution of assignments outlined in company Playbooks.
• Participate in store walks with senior leadership and develop action plans based on feedback.
• Audit firearm sales, complete ATF Form 4473, conduct required background checks, and serve as final approver.
• Complete and maintain required Firearms Sales and Power Industrial Truck certifications.
• Lead team members through onboarding, performance coaching, and development.
• Learn, communicate, and enforce company policies, procedures, and safety standards.
• Promote professionalism, accountability, and positive team engagement.
• Maintain awareness of omnichannel fulfillment operations and adapt to retail technology and AI-enabled tools.
• Perform additional duties as assigned to support business needs.

Benefits

• Potential to earn performance-based annual and quarterly bonuses.
• Comprehensive benefits package, subject to plan terms and employment eligibility.
• 20% Academy discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed