Store Operations Manager (GM)

Insomnia Cookies • Broad Ripple, IN

10d • $50,000 - $60,000 • Onsite

About The Position

Insomnia Cookies is hiring a Store Operations Manager (also described as a Bakery Operations Manager) for its Broad Ripple bakery in Indianapolis, Indiana. This is a hands-on leadership role responsible for building and developing a team, creating a welcoming guest experience, and owning the bakery’s sales and operational results. The manager leads day-to-day operations, sets standards for cookie quality and service, and takes action to achieve business goals in a fast-paced environment with evening and late-night activity.

The role includes staffing and scheduling, inventory and bakery controls, food safety and cleanliness, guest service, and team development. Managers are expected to work at least 45 hours per week, including nights, weekends, and holidays as business needs require. The listed salary range is $50,000–$60,000 per year.

Requirements

• At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
• Availability to work 2–3 mid-to-late shifts during the latter part of the week, Thursday through Sunday.
• Availability to work nights, weekends, and holidays as business needs require; schedule flexibility is important.
• Ability to work a minimum of 45 hours per week.
• Hands-on, player-coach leadership style and willingness to help wherever the team and business need support.
• Track record of hiring, coaching, developing, and retaining teams.
• Strong hospitality orientation and commitment to exceptional guest experiences.
• Strong business acumen and ability to understand performance, set priorities, and act on goals.
• Strong communication, organization, and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain food safety certifications required for the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Ability to stand and walk for extended periods, including up to 8 hours per shift.
• Ability to frequently reach, bend, stoop, twist, kneel, and lift.
• Ability to regularly lift, carry, push, and pull up to 30 pounds, and occasionally lift up to 50 pounds with assistance.
• Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
• Ability to safely operate bakery and kitchen equipment according to company procedures.
• Ability to work in environments with varying temperatures, including near ovens, freezers, and refrigeration units.
• Ability to read order screens, reports, recipes, schedules, and safety information.
• Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.

Nice To Haves

• Familiarity with commercial convection ovens.
• Proficiency with MS Outlook, Excel, and MS Teams.
• Prior experience hiring employees using an Applicant Tracking System.

Responsibilities

• Own day-to-day bakery operations and ensure shifts are staffed, prepared, and set up for success.
• Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and bakery execution.
• Own scheduling and labor execution, balancing team and business needs.
• Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Maintain operational routines and address gaps when standards are not met.
• Set the standard for genuine hospitality and coach the team to deliver friendly, fast, memorable service.
• Monitor the guest experience, identify opportunities to improve it, and take action when service falls short.
• Hire, onboard, coach, develop, and retain Shift Leaders, Cookie Crew, and Delivery Drivers.
• Set clear expectations, recognize strong performance, provide feedback, and hold team members accountable.
• Develop Shift Leaders to lead shifts, coach teams, and solve problems.
• Build a talent pipeline and provide opportunities for team members to grow.
• Own bakery performance by understanding sales and key performance measures and acting to achieve goals.
• Identify business opportunities and translate them into action.
• Lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
• Partner with the District Manager and field leadership to solve problems and improve bakery performance.
• Build local community connections and execute marketing activities that increase awareness, traffic, and sales.
• Create and drive in-store recognition programs and contests.
• Perform essential bakery team duties when needed.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cellphone stipend; the posting specifies a $50 per month data-plan stipend.
• Medical, dental, and vision coverage.
• Pet insurance plans.
• 401(k) with company contribution match.
• Two weeks of paid vacation.
• Two paid Insomnia Personal Days of Wellness.
• Paid sick leave.
• Cookie College learning and training platform.
• Free cookies and employee discount.
• Company swag.
• Early Wage Access.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed