Store Operations Manager (GM)

Insomnia Cookies•El Paso, TX

14d

About The Position

As a Bakery Operations Manager at Insomnia Cookies, you lead the bakery team, create an experience guests want to return to, and own the results of the business. This hands-on leadership role involves actively managing day-to-day operations, setting standards, developing employees, delivering exceptional guest experiences, and driving sales and operational results. The manager works alongside the team, coaches employees, leads busy late-night periods, connects with guests, and identifies ways to improve business performance. The role offers opportunities for career growth as Insomnia Cookies expands.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability for a schedule that reflects bakery needs, including 2–3 mid-to-late shifts Thursday through Sunday.
Hands-on, player-coach leadership style and willingness to help wherever needed.
Track record of hiring, coaching, developing, and retaining strong teams.
Strong hospitality orientation and commitment to exceptional guest experiences.
Business acumen and ability to understand performance, set priorities, and act on goals.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours during a shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds, and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to safely operate bakery and kitchen equipment according to company procedures.
Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.

Responsibilities

Own the bakery’s day-to-day operations and ensure shifts are staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, order accuracy, cleanliness, food safety, and bakery execution.
Manage scheduling and labor execution to meet team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not being met.
Create a welcoming, energetic guest experience that reflects the company’s Always Warm promise.
Set hospitality standards and coach the team to provide friendly, fast, memorable service.
Monitor the guest experience, identify opportunities to improve it, and take action when service falls short.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Create a team culture with clear expectations, recognition, support, and accountability.
Provide consistent coaching and real-time feedback.
Develop Shift Leaders to lead shifts, coach teams, and solve problems.
Build a talent pipeline and create career growth opportunities for team members.
Own bakery performance, understand sales and key performance measures, and take action to achieve goals.
Identify business drivers and opportunities, then translate them into action.
Lead with urgency, accountability, and consistency, especially during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and improve bakery operations.
Build local community connections and execute local marketing activities to increase awareness, traffic, and sales.
Work nights, weekends, and holidays as business needs require, and work at least 45 hours per week.
Perform essential bakery team member duties when needed.