Store Operations Manager (GM)

Insomnia Cookies•Louisville, KY

13d•$58,000 - $60,000

About The Position

Insomnia Cookies is hiring a hands-on bakery leader to build and develop a team, deliver a memorable guest experience, and own bakery performance. The manager leads day-to-day operations, establishes standards for team members and products, and takes action to achieve sales and operational goals. The role involves coaching and developing employees, engaging with guests, and leading through busy evening and late-night periods in a fast-paced bakery environment. The Bakery Operations Manager is responsible for staffing and preparing shifts; maintaining cookie quality, service, cleanliness, food safety, and operational execution; managing schedules, labor, ordering, inventory, product rotation, and shrink; and developing Shift Leaders, Cookie Crew, and Delivery Drivers. The manager partners with the District Manager and field leadership, tracks business performance, and carries out local marketing and community engagement. Managers are expected to work at least 45 hours per week, with schedule flexibility for evenings, late nights, weekends, and holidays as business needs require.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability for a schedule that reflects bakery needs, including 2–3 mid-to-late shifts during Thursday–Sunday.
Hands-on, player-coach leadership style and willingness to help wherever the team and business need it.
Track record of hiring, coaching, developing, and retaining strong teams.
Hospitality orientation and commitment to an exceptional guest experience.
Business acumen and ability to understand performance, set priorities, and turn goals into action.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to safely operate bakery and kitchen equipment according to company procedures.
Ability to work around varying temperatures, including ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Availability to work evenings, late nights, weekends, and holidays as business needs require.
Ability to work a minimum of 45 hours per week.

Responsibilities

Own daily bakery operations and ensure every shift is staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
Manage scheduling and labor to address team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not met.
Create a welcoming, energetic guest experience and bring the Always Warm promise to life.
Model hospitality and coach team members to provide friendly, fast, memorable service.
Monitor the guest experience, identify opportunities to improve it, and take corrective action when needed.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Set clear expectations, recognize strong performance, support team members, and hold them accountable.
Give consistent coaching and real-time feedback to help employees develop.
Develop Shift Leaders so they can lead shifts, coach teams, and solve problems.
Build a talent pipeline and create career growth opportunities for team members.
Own bakery performance by understanding sales and key performance measures and acting to achieve goals.
Identify business opportunities and turn them into action.
Lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and improve bakery performance.
Build local community connections and execute local marketing activities to increase awareness, traffic, and sales.
Work nights and weekends and be actively engaged in bakery operations, performing team-member duties when needed.